SERVICE DESK TECH SUPPORT - ENTRY LEVEL/ GMIJP00002955

  • Location
    Minneapolis, Minnesota
  • Job type
    Contract/Temp to Hire
  • Category
    Information Technology - Help Desk / Technical Support

Adecco is currently assisting a local client in their search to fill an exciting HelpDesk Technical Support role in Minneapolis, MN.

 

Apply now if you meet the qualifications listed below!

 

Contract Length: 6+ months 

Pay Rate: $18.00 to $21.50/hour (DOE)

Job Description:

  • Responsibilities 
    • Providing first level contact and convey resolutions to customer issues 
    • Properly escalating unresolved queries to the next level of support 
    • Tracking, routing and redirecting problems to correct resources 
    • Provide first level contact and convey resolutions to customer issue 
    • Update customer data and produce activity reports 
    • Walk customers through problem solving process 
    • Follow up with customers, provide feedback and see problems through to resolution 
    • Utilize excellent customer service skills and exceed customers’ expectations 
    • Ensure proper recording, documentation and closure 
    • Preserve and grow your knowledge of help desk procedures, products and services 

    Qualifications: 
    • 0-3 working experience in providing help desk support 
    • Proficiency in English 
    • Working knowledge of help desk software, databases and remote control 
    • Strong client-facing and communication skills 
    • Advanced troubleshooting and multi-tasking skills 
    • Customer service orientation 
    • BS degree in Information Technology, Computer Science or equivalent

 

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

 

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

 

If you have any questions surrounding the application process, please feel free to reach out to: Patrick Higgins @ patrick.higgins@adeccona.com

 

The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



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Reference number US_EN_99_028082_11875463