Service Expeditor

New
  • Location
    Atlanta, Georgia
  • Job type
    Contract/Temporary
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill an exciting Contract, Service Expeditor role in Atlanta, GA 30339! Apply now if you meet the qualifications listed below!


Hours: Monday - Friday, 9am - 6pm
Duration: 3 months, possible temp to perm
Payrate: $13.50 per hour

The Service Expeditor will provide front line, direct contact with Company’s service partners, and customers to troubleshoot service delays, identify expedited service solutions and provide feedback to the Regional Service Managers on servicer behavior. Contact with service partners and customers will occur by telephone, email and/or text. Service Expeditor will be required to meet or exceed specific productivity and customer service goals. The overall goal of the Service Expeditor is to resolve delays in service through effective communication and collaboration with internal Company resources and with our service partners. The Service Expeditor will be required to use computerized systems for tracking, information gathering and/or trouble shooting service related issues. The Service Expeditor must also have the ability to recognize problem areas and report them to appropriate support personnel for resolution, following standard procedures and policies, using good judgment in responding to customers.

Service Expeditor is responsible for:
• Researching and resolving service delays through making outbound phone calls to both the vendor and the customer.
• Root cause recurring problem areas (systematic or behavioral).
• Handle in-bound and out-bound calls from our vendors and customers
• Research and respond to inquiries and prepare responses to customers and vendors.
• Work in a multi-client or multi-functional environment.
• Documenting system of record with detailed notes on status of the repair
• Communicate status updates and appropriately escalate issues and opportunities to meet the needs of clients and customers.
• Assist with projects, as needed
• Follow standard policies and procedures for resolving problems and responding to the customer in a timely manner.
• Documenting accurate and detailed information to various parties via in-bound and out-bound telephone calls, and through written communication.

Demonstrated Skills/Qualifications:
• High School diploma required
• College degree or Technical training preferred.
• Strong PC skills; well versed and extremely proficient in navigating and searching the internet
• Strong multitasking skills, with the ability to manage multiple tasks, systems and web pages all in a single session
• Proficient in the use of Microsoft Word and Excel
• Excellent communication skills, both written, oral and phone etiquette
• Strong problem solving skills, with an attention to detail
• Conflict Resolution skills
• Excellent attendance and punctuality
• Ability to work effectively in a fast paced environment
• Ability to effectively work time sensitive cases in a very fast paced production environment
• Proven analytical and organizational skills





How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Laurie Czechowski, laurie.czechowski@adeccona.com, (631) 844-7620

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


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Reference number US_EN_2_022862_399788