Service Manager

  • Location
    Madera, California
  • Job type
    Direct Hire
  • Salary
    $ 72278 - $ 120462 / Year
  • Category
    Engineering - Agriculture

Adecco has teamed up with a highly reputable company who is looking for a Service Manager in Madera, CA. This is a direct-hire opportunity, with a comptetitve compensation and benefits package!




Responsible for the management and coordination of all field and shop service support activities associated with Canning Division Includes the supervision, training, and development of all field service personnel.

Responsible for the scheduling of services, development of service proposals, management of field projects and service contracts, coordination of warranty and other matters/issues between the customer and all internal departments within the division, and providing general sales support as required. The primary goal of this position is to ensure overall customer satisfaction while achieving budgeted financial and safety performance for the division


Responsibilities :

Service Coordinator/Scheduler

Service Estimator / Project Manager 

Field Service Leaders (who have ~5 service technicians reporting to them) ~15 to 20 direct general service technicians 

Direct customer contact across all product lines in providing sales/technical assistance, quotations, service calls, project management, problem resolution, etc.


Must be able to work with customers at all levels of an organization. 

Counterparts from other manufacturing/sales locations for the purpose of providing or receiving technical information, coordinating on proposals and/or projects, and scheduling resources between us.

 Subcontractors for the purpose of establishing contracts and scheduling resources and equipment for projects.

Frequent interface amongst all departments in the business/division for the purpose of coordination as needed.

Responsible for managing an approximate $5.5M annual department budget.

Actively manage staff and activity levels to balance absorption and customer satisfaction.

Responsible for managing an annual sales volume of around $10M, and maximizing profitability.

Must possess outstanding people management skills. Very high degree of supervision required in order to ensure safety, responsiveness, customer satisfaction; and employee development, training and moral.

Daily contact with the service technicians is required.

Must be willing to spend some of the time out in the field with the service techs, customers, and equipment.

Must be able to deal with a variety of personalities, resolve personal problems, and coordinate with Human Resource as needed to resolve issues that could negatively impact the business.

Must exhibit a high degree of enthusiasm, forethought, creativity, sense of urgency, and must be results oriented.

Must exhibit an affinity for positive/value-added and continual change.

Must be customer focused and results driven, thus developing and promoting positive customer relationships.

Must be willing to provide internal/external assistance as required 365/24/7.


Position requires significant travel, primarily within the United States, but some international. Approximately 25-50% of the time will be in the field and the rest of the time will be in the Madera office.

A lot of time will be spent in customers facilities where exposure to risks can be numerous (i.e.: noise, working around industrial machinery, working at heights and/or in confined spaces, temperature extremes, high stress, etc.)

Provide constant management, supervision, leadership and direction to direct reports.

Recognize and take action to correct unprofessional work habits of direct reports, and/or to provide training/development opportunities to improve performance and overall work product. Conduct regular field visits with service team. Organize and conduct regional or local service team meetings. Conduct timely quarterly performance reviews of direct reports. Actively manage department budget and continually strive to improve how we are spending money, and/or are getting reimbursed from cost of sales.


Adhere to company's operating policies and code of ethics. This includes compliance with offsite safety policy.

Recognize and take corrective actions to correct unsafe work conditions and or practices

Create, initiate and/or execute policies, procedures, education/training programs and expectations that enhance or reinforce safety awareness.

Hold employees accountable for their own safety.

Responsible for the completion of the Clarity safety training program within the time constraints laid out for all direct reports.

Work closely with the service scheduler to ensure resources are deployed in the most effective and efficient manner possible.

Issue monthly absorption report and take necessary actions to improve absorption of resources. Initiate and execute improvements in internal processes and procedures to ensure efficient development of systems and products to meet our customer and business expectations.

Assist with putting together accurate, monthly service sales forecast report. Serve as a direct contact person for our customers from a tactical and technical service perspective.

Act as a liaison between the customer and all internal departments as needed to solve problems expeditiously and efficiently.

Work with customer services, sales, and engineering personnel in the design, development, and promotion of equipment update kits to improve efficiency and overall performance of Equipment.

Manage & administer Runzheimer Vehicle Reimbursement Program. Ensure monthly report is approved and check request delivered to SSC (Shared Service Center). Responsible for the continued improvement of our aftermarket service support as it relates to overall customer satisfaction. Focus on improving the customers¿ experience in doing business.

 Meet with existing and/or potential customers as needed to provide solutions, or to otherwise provide support to the sales team.



1. BS in engineering, engineering technology, food science, or BA in business

2. 5+ years experience in a management position, and/or project management experience. Previous experience in managing remote employees is preferred.

3. 10+ years experience in the industrial equipment sector, preferably the food processing industry.

4. Must maintain a valid driver's license and US Passport.

 5. Demonstrated ability to conduct administrative duties relating to the management and planning of major machinery overhauls, projects or installations.

6. Strong analytical skills associated with the generation and development of cost estimates and development of project proposals.

7. Ability to generate technical reports and communicate customer concerns/equipment issues to respective departments, ensuring a timely response while exhibiting sensitivity to delicate business issues, and achieving high level of customer satisfaction.

8. Outstanding written and communication skills. Highly responsive.

9. Proficient with computers and common Microsoft software products including Outlook, Word, Excel, PowerPoint and Projects.

10. Must possess outstanding organizational and prioritization skills, and be able to handle multiple tasks/priorities at the same time.

11. Outstanding interpersonal skills with a positive and professional appearance and attitude.

12. Must demonstrate participation, leadership, and commitment to the execution of company's strategies including maintaining a solutions-oriented approach to problems, having a high regard for customer satisfaction, and a primary focus on safety.


The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_99_025103_11837865