Service Officer III

Adecco is assisting a partnering client in a search for Service Officer III in Lexington, SC!

POSITION: Service Officer III
LOCATION: Lexington, SC
HOURS: Mon- Fri 8:00am-5:00pm *40 hours per week
DURATION: 12 months (contract)
PAY RATE: $15.00 per hour


SUMMARY:

Performs quality reviews of highly complex loan documentation to reduce risk of loss and ensure policy and regulatory compliance • Completes quality control analysis of standard and nonstandard loan documentation • Provides ongoing Customer Service, ensures data integrity and performs various functions related to the workgroup to avert losses and reduce undue risk • May lead activities of documentation unit, assigning, prioritizing and monitoring work • Provides support and coaching to less experienced quality control personnel • Resolves complex unusual irregularities and items not in compliance with applicable regulations and/or Company policy • Applies knowledge of Company policies to determine next steps in resolving outstanding issues • Formulates and executes plans to resolve complex issues and involves others as appropriate • Makes recommendations to management for improvement in processes related to files or areas of evaluation • Evaluates trends in errors within assigned groups and suggests modifications to business processes to diminish errors • May meet with management of business lines to discuss appropriate measures for error reduction. • Follows-up on unresolved issues to ensure resolution • Contacts appropriate departments, Employees, vendors, and Customers to ensure completion of unfinished items • Creates documentation and status tracking methods to ensure timely completion of unresolved issues
MUST HAVE:


• In-depth knowledge of Company policy and applicable regulations
• Demonstrated ability to apply knowledge, research, and understanding to a specific problem or file in order to facilitate resolution
• Strong planning and organizational skills AM/JD Template FINAL v1.4 Page 2 of 3 Internal
• Ability to prioritize activities based on business objectives
• Excellent communication skills both written and verbal
• Proven ability to apply techniques to research and uncover questionable information in reviewed work
• Demonstrated ability to resolve problems efficiently and tactfully
• Demonstrated ability to provide guidance to others, clarifying complex policies and procedures and facilitating knowledge-sharing

1.) Regulation Z
2.) Analytical thinking
3.) Attention to detail
4.) Mortgage experience, regulatory or compliance
5.) Computer savvy with MS office

NICE TO HAVE

1.) Banking – loan experience
2.) Compliance experience -

EDUCATION: High School Diploma or GED • 2 year degree preferred • 5+ Years of related experience

**Must be eligible to work for any employer in the U.S. without sponsorship / no corp to corp or 3rd party contracting arrangement / Adecco W2 only and not require relocation assistance.

***Successful completion of a full background check, drug screen, employment verification, educational verification and reference checks required upon offer.

HOW TO APPLY:

Please click on the “Apply Now” button to fill out your application.

If you have any questions, you can contact or send your resume/cv to patricia.landay@adeccona.com for consideration.

Important information:

This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiters for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including 401(k) and Insurance Benefit Plans.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled
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Reference number US_EN_2_022862_406189