Service Support Agent

  • Location
    Troy , Michigan
  • Category
    Call Center & Customer Service - Customer Service
  • Job type
    Contract/Temporary

Adecco is currently assisting a local client in their search to fill an exciting Contract, Service Support Agent role in Troy, MI. Apply now if you meet the qualifications listed below!

Duration: 3 months, possible temp to perm
Pay Rate: $12.50 per hour
Shift: Monday - Friday, 8am - 5pm




Job Overview:
Under general supervision, the Service Support Agent is responsible for managing the transactions that support client needs as well as providing quality and efficient customer service to clients by responding to all customer inquiries regarding services, processes, reports, complaints, and lien placement.

Responsibilities:

Ensuring contractual obligations are met for each client


Originate loan and title documents for automotive lending transactions in assigned DMV jurisdictions. Documents lead to the origination of, but are not limited to, lien placement, duplicate title, registration, plates, and tags.
Respond to client, consumer, or seller inquiries on vehicle titling and registration processes for lenders.
Evaluation of process and procedures
Client record management and verifying collateral packets are complete for securing new liens and registration and to take appropriate actions as necessary.
Meaningful and successful interactions with prior lenders, dealers, tag agents, and DMVs to ensure successful completion of transactions.
Company proprietary software systems are utilized for research and data entry


Skills and Experience:

High School Diploma or Equivalent
2+ years of DMV, lender or dealership state title experience preferred
Phone skills/Customer Service – Ability to handle a high volume of inbound and outbound calls. Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Detail Orientation/Problem Solving – Pays close attention to detail and possesses good organizational skills. Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully
Verbal and Written Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings. Ability to write clearly and effectively present ideas and to document activities; to read and interpret written information
Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; puts success of team above own interests; able to build morale and group commitments to goals and objectives
Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality
Microsoft Office and Windows 7– Standard working knowledge of Word, Excel, and Outlook as well as Windows 7
<10% travel required








How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.


IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Laurie Czechowski, laurie.czechowski@adeccona.com, (631) 844-7620

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_398693