Service Technician

New

While working in the field, this position records and resolves customer service complaints regarding windows and doors. This individual attempts to meet and exceed the customer’s expectation in the repair of windows and doors.


ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Handles or defuses situations with the general public and demanding customers through effective communication skills.
2. Needs to be well-organized and work efficiently to resolve as many window or door complaints as productively as possible without compromising safety and quality.
3. Makes good use of time by knowing the appropriate destination, taking the most direct route and keeping maps on hand for possible reference.
4. Records information such as name, address, article to be repaired or service to be rendered.
5. Performs daily repairs of windows and doors at the customer’s residence.
6. Maintains a clean company vehicle with the necessary tools, equipment and parts available to ensure timely repairs.
7. Keeps records of service calls, work orders and informs if replacement parts or components are inadequate.
8. Supports lean manufacturing objectives to increase quality, delivery, performance and productivity.
9. Identifies and communicates any issues with production, personnel, quality and safety.
10. Must be flexible with the ability to change positions and wok priorities.


SUPERVISORY RESPONSIBILITIES
In collaboration with the Service Manger and Plant Manager the Service & Manufacturing Technician helps to ensure customer satisfaction in the field.


JOB REQUIREMENTS
1. Must possess skills to communicate ideas and instructions clearly and concisely and be able to coordinate effectively with management, supervisors, and employees.
2. Maintains a professional appearance, be well-groomed and present a positive image at all times.


JOB DESCRIPTION
3. Must be highly motivated and able to work solo or in group/team settings.
4. Skill in directing, coordinating and training entry level, and semi-skilled subordinates.
5. Knowledge of company and departmental organizational structure, policies, procedures, rules, and regulations.
6. Ability to interpret and apply rules, regulations, policies, and procedures.
7. Ability to add, subtract, multiply and divide in all units of measure using whole numbers, fractions, and decimals. Must be able to read and understand the U.S. measurement system to a 1/32 of an inch.
8. Must have good hand dexterity and attention to detail.
9. Must be capable of climbing ladders and/or staging and works in heights that may exceed 25 feet for extended periods of time.


Summary Minimum Education & Experience Required
1. Possesses a Class C Drivers license, has a safe driving record and complies with every applicable state and federal law pertaining to driving.
2. Must have a solid understanding of manufacturing knowledge and practices and be able to adjust according to priorities.
3. Must have a positive style personality with the ability to train a diverse group of individuals.


PHYSICAL DEMANDS AND WORKING CONDITIONS
1. While performing the duties of this job, the employee must be able to work inside in a fast paced environment, work protracted or irregular hours, work around machines with moving parts and moving objects. This position will work closely with others in addition to working alone.
2. The technician may be exposed to excessive or intermittent noise, and dust. Equipment (machines, tools, devices) used in performing only the essential functions include manufacturing machines and equipment, hand tools, computer and related equipment, calculator, copier, fax machine, and possibly a forklift and automobile.
3. Considerable physical exertion required involving bending, stooping, lifting or carrying heavy items (50 - 75 lbs). Routine discomforts from exposure to moderate levels of heat, cold from working in the warehouse facility.

  • Apply with Adecco

Reference number US_EN_99_020045_1317521