Social Media Specialist - Work Remotely!

Adecco is hiring a temporary Social Media Specialist to work with the Shutterfly, INC. brands.

HOURS: 2PM-10PM Sunday-Thursday

This person will work remotely.

Pay depends on experience, but likely in the $20/hr. range.

Please apply to this posting with your resume, or call 480-494-4012 for additional information.

 

The Social Media Specialist Contractor will assist Community Manager with online social media customer service and community development for the Shutterfly, INC. brands. Collaborating closely with the corporate customer service team and social media team, this community/customer service position requires direct engagement on various social platforms to moderate posts and comments and, if necessary, achieve resolution for customer concerns. The Social Media Contractor will also be responsible for developing, communicating and reporting on insights gathered from brand communities.

 

Scope of Responsibilities:

Moderate and grow Shutterfly INC brands social media, including Facebook, Instagram and Twitter.

· Engage through social media to comments and posts, responding to all customer concerns and providing positive engagement on Facebook, Twitter and Instagram

· Act as liaison between Social Media and Customer Service Organization

· As needed, develop engaging content for each social channel and help manage the editorial calendar for these channels

· Track metrics and report on social media KPIs

Requirements:

· Minimum 1+ years of brand Social Media marketing experience providing fan engagement and customer support

· Strong communication skills (verbal, written, and interpersonal); ability to develop social content with the voice of the brand a big plus

· PR and/or customer relations experience a plus

· Must be available to cover evening shifts during the week and weekends

· Must be an active user of Facebook, Twitter and Instagram and preferably a content contributor to lifestyle, fashion, photography or design blogs

· Independent self-starter; ability to multi-task in a fast-paced environment; enthusiastic, positive and detail-oriented personality

· Proficient in Microsoft Excel, Word, and Outlook as well as Social Media management platforms such as Facebook Business Manager, Spredfast, Salesforce Social Studio

· Knowledge of Social insights tools like Facebook Reports, Facebook Insights, Twitter Analytics and Pinterest Analytics a plus

· BA/BS required

  • Apply with Adecco

Reference number US_EN_99_023286_362739