SSS PT Telephone Interviewers Bilingual

MUST BE BILINGUAL!!!! Answers inbound help desk calls, using web-based management software to handle participant requests. Also responsible for outbound calling efforts to reach participants and provide them with information about study activities, as well as conduct survey interviews as needed.
¿    Identify participant needs, clarify information, research participant issues and provide solutions 
¿    Conduct survey interviews by phone, adhering to study standards, procedures and guidelines.
¿    Follow call center scripts and learn study background information, including frequently asked questions material
¿    Participate in team communication, be a team player and willing to work collaboratively with team members in a positive manner
¿    Reliably work their scheduled shifts 
¿    Part time hours are 20 hours minimum a week ¿ Every other weekend (Sat, 10:00 am-4:00 pm and Sun, 1:00 pm-6:00 pm) and some week nights, 6:00 pm-10:00 pm
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Reference number US_EN_99_025273_428698