Store Communication Specialist Store Ops

GENERAL PURPOSE:

Responsible for developing and maintaining all internal field and store communications, policies, and procedures in a clearly defined voice and brand as well as managing the distribution and timelines of communications in a variety of formats. A successful Specialist is a passionate advocate for the field and their success, and uses that passion as the lens through which communication strategy is developed and implemented. Project management and relationship building are key skills required for this role.

 

ESSENTIAL FUNCTIONS:

Field Communications and Advocacy

• Creates, reviews, edits, and improves content for all written communications to meet the needs of various departments within the Company (guides, manuals, tasks, memos, emails, etc.)

• Develops strong relationships with field partners and leverages those relationships to ensure communications are high impact and relevant.

• Develops and implements communication strategies for, and communicates the rollout of, new programs or processes to stores for efficient adoption. Advises business partners on appropriate communication strategies and makes recommendations on most effective vehicles.

• Works cross-functionally with various business partner teams; acts as a liaison between the field and corporate departments.

• Responsible for holding business partners accountable for providing appropriate content and adhering to Communications timelines and overall strategy.

• Maintains appropriate voice for each targeted audience in all communications to support the cultural experience. Models the values-driven voice of leadership.

• Proactively seeks feedback to improve communications and visits stores to evaluate effectiveness.

• Supports event planning and execution for annual District Manager and Field Leadership meetings.

• Designs and produces quality written and visual communications to meet the needs of the Operations group (manuals, store meeting agendas, task management communications, quick guides, etc.)

• Develops strong relationships with field partners and leverages those relationships to ensure communications are high impact, accurate, and relevant.

• Project Management and Administration

• Responsible for preparing and publishing all types of communication for all stores (i.e. gathers technical information, researches procedures, layouts and images).

• Manages assigned projects to ensure that internal procedures such as schedules, proof readings, printing approvals, and job archiving have been properly completed.

• Responsible for maintaining documentation updates with indexing and tracking systems.

• Maintains calendars for milestones and releases for annual, quarterly, monthly and weekly communications.

• Seeks feedback and obtains consensus from project initiation through final product approval.

• Proposes communications solutions to senior management effectively. Strong verbal communicator.

• Responsible for preparing and publishing all types of communication for all stores (i.e. gathers technical information, researches procedures, layouts and images).

• Manages assigned projects to ensure that internal procedures such as schedules, proof readings, printing approvals, and job archiving have been properly completed.

 

COMPETENCIES:

• Customer Focus

• Planning/ Time Management

• Process Management

• Relationship Building

• Problem Solving

• Communication/ Informing

• Dealing with Ambiguity

• Project Management

 

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Bachelor’s degree in business, communications, or other related field.

• 2-3 years of experience in relevant field

• Solid written and verbal communication skills; experience in creating engaging communication vehicles that drive understanding and execution from the end user

• Seasoned communications professional with strong business writing and project management skills, with a high level of attention to detail

• Ability to interact professionally and effectively present information to all levels within the team and organization

• Strong project management history; proven ability to execute multiple projects simultaneously while managing shifting priorities and delivering quality results

• Advanced PC Skills, Microsoft Office Applications, Publisher, Adobe Suite; experience with task management software a plus

• Enthusiastic, positive, creative, self-motivated, open to feedback

  • Apply with Adecco

Reference number US_EN_99_025101_11985705