Strategic Staffing Program Manager

Leadership is about making others better as a result of your presence and making sure that impact lasts in your absence. At Adecco, our core values run deep and our leadership team strives to make an impact every day with our associates, our colleagues and our customers. As a Strategic Program Manager, you too have the ability to make a lasting impact on those around you. With full accountability for the strategic, long-term evolution of the Onsite business and the overall direction and operational management of all business activities, your strategic insight will accelerate not only the success of your team, but also that of the client and Adecco as a whole. Through the direction of daily recruitment / fulfilment activities, measurements against established KPIs, and the development of collaborative energies, Adecco’s Strategic Program Managers play an integral role in the positioning of their teams and programs for continued success.

 

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Recruitment / Fulfillment:
    • Create, implement, and manage innovative strategies to attract top talent and increase retention.
    • Work closely with Onsite management and client teams to ensure clear understanding of the client’s business, staffing needs, culture and program expectations
    • Anticipate and understand the local talent market and put in place a workforce planning strategy to ensure a continuing pipeline of quality talent is available
    • Identify, source and screen top quality candidates for open opportunities within our onsite programs  - building a pipeline in anticipation of future needs
    • Daily/Weekly management of established productivity and KPI metrics with continued focus on the improvement in business operations efficiencies while maintaining a healthy cost to serve

 

  • Financial and Operational Analytics:
    • Full accountability for monthly P&L / budget analysis and results of the onsite business unit.
    • Proactively review and monitor processes/procedures and implement improvements where possible to reduce cost to service.
    • With assistance from the Director of Strategic Delivery, complete the bi-annual roadbook assessment and identify and implement action plans accordingly.
    • Prepare and present a monthly/quarterly business review to the Director of Strategic Delivery.
    • Engage with the Onsite Warrior Community when appropriate for shared best practices and/or to identify and implement an improvement plan as needed.

 

  • People Management :
  • Day-to-day management of colleague performance to include coaching and development of the Onsite team to ensure all service levels and performance metrics are met
    • Ensure the team is demonstrating the company’s core values in the delivery of a customer-centric service – ‘walk the talk’.
    • Create and maintain mechanisms/ forums to seek and act upon candidate and associate feedback for continuous improvement.
    • Facilitate monthly meetings one on one with all direct reports to review established KPI metrics, overall performance and career goals.  As needed, coach and develop team members to ensure all service levels and performance metrics are met.

 

  • Client Administration, Satisfaction and Focus:
    • Continuously work to anticipate clients’ needs based on historical and current business activity and knowledge of client markets.
    • Serve as escalation point for Client, Procurement, Operations and HR Managers to discuss issues or requests involving the onsite program or Associates.
    • Ensure all agreed upon client requirements (both operational and contractual) are completed and in line with agreed SLA targets.
    • Strive for strategic ingenuity through the development, implementation and measurement of process efficiencies, productivity metrics and quality of service.
    • Maintain high levels of Customer Satisfaction Survey feedback through scheduling regular reviews with the client

 

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

A true leader has the confidence to stand alone, the courage to make tough decisions, and the compassion to listen to the needs of others.  Adecco is looking for just this kind of leader. We have the team, now we are just needing YOU!  With previous management experience and proven leadership abilities, our next great leader will not only inspire their team to be better, but will also in turn, help to create future leaders within the Adecco organization.

  • Bachelor’s degree or equivalent experience
  • Minimum of two to five years managerial/supervisory experience in the service provider industry preferred
  • Must have a proven track record measured by customer service levels and satisfaction, increased responsibilities, and working relationships with colleagues and management.

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

  • Effective communication skills both in a one-on-one setting and group format across all levels– written & verbal
  • Ability to successfully manage a recruitment team in a fast paced environment 
  • Excellent organizational, prioritization, and multi-tasking skills.
  • Proficiency in MS Office (Word, Excel & PowerPoint) and ability to learn new software are required.
  • Adept at establishing and managing to KPIs and SLAs
  • Demonstrated ability to build and maintain strong client relationships and networks.
  • In-depth knowledge of current recruiting practices abiding by federal and state laws and Company policies.
  • High energy & results-driven, solution oriented attitude.

  • Apply with Adecco

Reference number US_EN_99_023443_352154