Supply Chain Analyst

  • Location
    Durham, North Carolina
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill a Senior Customer Service Representative, role in Durham, North Carolina. If you would like to pursue a great opportunity and enjoy working for a fast paced company, then Apply Now if you meet the qualifications listed below!

***Applicants must be currently authorized to work in the United States on a full-time basis. This employer will not sponsor applicants with the following work visas:
H1B, H2B, E3, TN1***

please feel free to reach out to: Matthew Greene at

POSITION/TITLE: Supply Chain Analyst
Duration: 3 Months
Location: Durham, NC
Pay rate is $35.00 per hour

DEPARTMENT/TEAM DESCRIPTION -CThis position resides in the Crop Customer Service Department.

1. Insure a high level of external customer satisfaction by
exceeding customer expectations on product availability and response
2. Maintain frequent communication with Key Account Managers to
insure complete execution of customer unique strategies as well as other
commitments made to the customer.
3. Manage contacts to coordinate transportation and shipping in a
timely manner.
4. Develop business partnerships with each Distributor and Account
Manager based on clearly communicated customer unique strategies between
CropScience and the customer. The incumbent is accountable to
Crop Science and the customer for making decisions which add to
the value of the business and wherever possible create new business
5. Take the necessary initiative and, if necessary, risk to insure
that transactions are completed accurately and on time, and where
possible, generate new / additional business opportunities.
6. Coordinate distribution and follow-up of product for sample
7. Manage logistics processes in a manner that adds the most value
to the customer relationship and provides a maximum return to
CropScience investment.
8. Personal interface with key customers and membership within
strategically significant industry associations, where appropriate, in
order to receive input necessary to improve our business position and
9. Remain current with development and implementation of order entry
procedures to ensure timely and accurate fulfillment of all customer
orders. Proactively strive to improve Order Entry and Logistic
processes to place CropScience in a best in class position.
10. Work closely with the Customer Interaction Center organization to
insure that customer requests are channeled appropriately and that they
are responded to in a timely manner.
11. Authorize and direct the safe, legal, economical return of
product due to damage, shipment error, legal requirements, credit
issues, courtesy take backs, etc. Assist customers with documentation,
labels, over-packs and arrangements for transportation to designated
receiving location.
12. Analyze and resolve all customer remittance adjustments
(short/over payments or disputed invoices).
13. Issue credit and debit memos, product return and remittance
adjustment transactions, and marketing program payments.
14. Support the Credit Department in resolution of credit related
problems. Coordinate shipment and invoicing of product to meet credit
limitations when applicable.

REQUIREMENTS/PREFERENCES Education Requirement(s):
This position requires a college degree or equivalent experience with a minimum of 6 or more years experience in sales, customer service or corporate logistics department where exposure to
transportation, warehousing, import/export or order entry has occurred. This position requires a high level of organizational, communication and leadership skills to address unusual situations as directed by the Customer Order Manager. The incumbent will have
had experience across multiple disciplines such as; supply chain, sales, finance, marketing, etc where their breadth of experience will support a more comprehensive understanding of the organization. Experience in managing multi-million dollar per year customer relationships.

The following experience/skills preferred:
• Working knowledge of agricultural market distribution channels
and business cycles.
• General understanding of agricultural crop markets and product
• Familiarity with federal and state regulatory requirements.
• Self-motivated individual with proven experience of tactically
implementing a prescribed organizational strategy.
• Knowledge of key functional interfaces within Bayer CropScience
to assure rapid fulfillment of customer needs.
• Excellent oral and written communications skills to effectively
provide/present information to internal and external customers.
• Knowledge of SAP order processing system.
• General computer proficiency including Microsoft Word, Excel,
Access, Internet, and Outlook.
• Knowledge of database management and ability to run queries.
• Understanding of marketing programs and payments.
• Understanding of Bayer CropScience sales policies and procedures
to provide accurate interpretation for internal and external customers.
• Must possess exceptional interpersonal and leadership skills.
• Must have the ability to assume various leadership roles within
the Customer Order Group to assist marketing and Sales.

Travel Requirements:

Minimal travel required; mostly during training time period

please feel free to reach out to: Matthew Greene at

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

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Reference number US_EN_2_022862_404863