Supply Chain Customer account specialist

Adecco is currently assisting a large, globally known Fortune 100 client in their search for an experienced Supply Chain Customer account specialist in Chicago IL, 60661. Apply Now if you meet the qualifications below:

***Applicants must be currently authorized to work in the United States on a full-time basis. This employer will not sponsor applicants with the following work visas:H1B, H2B, H4, E3, TN1*** Adecco direct W2 only *no 3rd party or C2C accepted*

Title: Supply Chain Customer Mgmt. Sr Associate (Customer Account Specialist) -Contractor
Location: Chicago, IL 60661

Pay rate: $19.00
Duration: 12 months
Start Date: 12/10/2018
End date: 11/19/2019 – likely to renew
Hours: Monday - Friday 8:00 am to 5:00 pm

The CAS is responsible for coordinating and executing all base-line activities surrounding the processing of customer orders from the time of order submission to the customer delivery. They will work in a team-based environment dedicated to one or a group of accounts to ensure customer commitments are met.

• Management of all orders from receipt through delivery to customer warehouse and distribution centers. Ensure highest level of customer service.
• Responsible for order accuracy by ensuring the right products are ordered, prices, deals, allowances, method of shipment, and shipping platform are applied to the order and adequate lead time is given to ensure on-time delivery to the customer.
• Identify and resolve customer order and inventory replenishment issues within the scope and authority of the position.
• Monitor and report baseline customer service key performance indicators (KPI).
• Maintain active involvement in the execution and follow through of sales/shipping programs.
• Identify logistics cost reduction opportunities and customer service efficiency improvements and escalate to the appropriate function.
• Communicate with finance team, sales, sales planner, distribution centers (DC) and customers related to order management.
• Execute merchandise return, dump and donate as necessary. Due to the ever-changing environment of our customers and the organization, OMC responsibilities may change as a result of the business needs,

• BA/BS degree required
• Basic to intermediate MS Office skills (Excel, Word, Outlook)
• Strong organizational skills, detail-oriented and ability to multitask
• Ability to build strong relationships and work with cross-functional partners
• Strong communication skills; understand follow- up requirements and escalation process
• Problem solving, issue resolution and prioritization skills

Desired Skills:
• Proven track record with customer service
• SAP experience
• Previous experience in a CPG and/or food manufacturing environment

**Successful completion of a full background check, drug screening, employment and education verification required upon offer**

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume.

If you have any questions surrounding the application process, please feel free to reach out to: or call 631-844-7037

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans
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Reference number US_EN_2_022862_408369