Supply Chain Customer Service Assistant

  • Location
    Winston Salem, North Carolina
  • Job type
    Contract/Temp to Hire
  • Salary
    $ 16 - $ 16.97 / Hour
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search for a Supply Chain Customer Service Assistant role in Winston Salem, NC. The Supply Chain Customer Service Representative will provide assistance to fountain Beverage customers throughout the Nation as a point of contact for equipment service issues.

Job Description:
To ensure the rapid response to customer needs. Such needs include, but are not limited to, basic customer Q&A and troubleshooting on fountain equipment, prompt dispatch of customer service to the appropriate Departments, and supporting all necessary documentation to support the local teams. Key duties include:
-Use issue resolution follow-up to handle a wide variety of questions, issues, and customer service needs with seamless coordination and communication with customers
-Following standard procedures (accuracy, quality and timeliness) to receive customer requests for service and dispatching calls to local bottling operations via phone or E-mail.
-Accurately maintaining and recording all service activity for assigned accounts by performing the administration of data entry and paperwork needed for activities
-Enabling customers to quickly repair equipment through troubleshooting problems
-Execute customer surveys to gauge customer satisfaction levels

Education, Experience and Proficiencies:
Selected candidates must have strong telephone and PC data entry skills and be proficient in Microsoft's Word and Excel. Interpersonal and phone skills in a customer service environment are expected as well as:
-Outstanding verbal and written communication skills
-Customer drive & focus; prior customer service center, or related experience
-Superior problem solving and organizational skills
-High school diploma or GED
-Previous customer service experience

Preferred Job Qualifications
-SAP/Large Enterprise software experience
-Willingness to work flexible work hours

Must have open availability between the hours of: Monday-Friday 8am until 7pm.
Pay Rate will be $16.00- $16.97 Per hour

Adecco is currently assisting a local client in their search for a Supply Chain Customer Service Assistant role in Winston Salem, NC. The Supply Chain Customer Service Representative will provide assistance to fountain Beverage customers throughout the Nation as a point of contact for equipment service issues.

Job Description:
To ensure the rapid response to customer needs. Such needs include, but are not limited to, basic customer Q&A and troubleshooting on fountain equipment, prompt dispatch of customer service to the appropriate Departments, and supporting all necessary documentation to support the local teams. Key duties include:
-Use issue resolution follow-up to handle a wide variety of questions, issues, and customer service needs with seamless coordination and communication with customers
-Following standard procedures (accuracy, quality and timeliness) to receive customer requests for service and dispatching calls to local bottling operations via phone or E-mail.
-Accurately maintaining and recording all service activity for assigned accounts by performing the administration of data entry and paperwork needed for activities
-Enabling customers to quickly repair equipment through troubleshooting problems
-Execute customer surveys to gauge customer satisfaction levels

Education, Experience and Proficiencies:
Selected candidates must have strong telephone and PC data entry skills and be proficient in Microsoft's Word and Excel. Interpersonal and phone skills in a customer service environment are expected as well as:
-Outstanding verbal and written communication skills
-Customer drive & focus; prior customer service center, or related experience
-Superior problem solving and organizational skills
-High school diploma or GED
-Previous customer service experience

Preferred Job Qualifications
-SAP/Large Enterprise software experience
-Willingness to work flexible work hours

Must have open availability between the hours of: Monday-Friday 8am until 7pm.
Pay Rate will be $16.00- $16.97 Per hour

  • Apply with Adecco

Reference number US_EN_1_027934_11949495