Support Desk Spec I

  • Location
    Louisville , Kentucky
  • Category
    Information Technology - Help Desk / Technical Support
  • Job type
    Contract/Temporary

Adecco is assisting a local client and recruiting for a Support Desk Spec I in Louisville, KY.

Position: Support Desk Spec I
Job Location: Louisville, KY
Job Duration: 2 Months
Shift: Mon – Fri 08:00 AM - 05:00 PM
Pay: 18.00 per hour


To Apply: Apply Online by selecting “Apply Now” or email your resume directly to the recruiter:
Arielle Thurston at: (Arielle.Thurston@adeccona.com)






The Support Desk Specialist provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of our IT Systems.

Essential Duties

· Provide Tier I contact and incident resolution to commercial customers with hardware, software, and application problems.
· Attempt to resolve as many incidents during the first call or at Tier I.
· Document incident status in incident database tools.
· Provide polite and friendly customer service.
· Contribute to the integrity of the operating systems.
· Plan for and respond to service outages and other related issues.
· Develop operating scripts as needed to support activities.
· Participate in organizations change management process.
· Analyze and resolve network hardware and software problems.
Requirements:
First Shift with a start time of 8am or 9am


Competencies/Experience

· High School diploma and 3+ years of related experience in a windows environment and/or call center or service desk environment.

Technical Support or Help Desk experience is REQUIRED.
· Large Enterprise-level experience in supporting multiple operating systems and environments.
· Working knowledge of computers, printers, laptops, and common windows applications.
· Knowledge and familiarity with computer security, malware and threat detection/awareness/removal related to support
· Imaging, replacing, and troubleshooting desktops and laptops



Certifications that would be helpful, but are not required
-CCNA
-Juniper
HOW TO APPLY:
Candidates interested in this position you should apply immediately. Please click on the “Apply Now” button to fill out your application. If you have any questions, you can contact Arielle Thurston by email at Arielle.Thurston@adeccona.com




Important information: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.
The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled




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Reference number US_EN_2_022862_398992