Switchboard Operator

New
  • Location
    Atlanta , Georgia
  • Salary
    $12.00/Hour
  • Category
    Office, Clerical & Administrative - Receptionist
  • Job type
    Direct Hire

The role of the Enterprise Infrastructure Services (EIS) Switchboard Operator is to respond to inbound calls to the Time Warner general phone number, the Turner Broadcasting general and brand specific public phone numbers such as CNN, and direct callers to the appropriate area. This individual should have customer service experience and the ability to use sound judgement to meet customer inquiries.

Primary Responsibilities:
� Handles high volume of internal and external phone calls, and deliver excellent customer service and professionalism to all inquiries
� Researches both internal and external inquiries, and follow up to resolve incidents to the caller�s satisfaction
� Uses good judgement and knowledge of organization to escalate inquiries appropriately
� Performs some clerical work to support EIS division, (e.g. scanning and filing documents )

Time Warner/Turner Switch board Operator
Hours Mon-Tues 12p � 8p, Weds � Fri 3p � 11p
Location CNN Center, Atlanta, 30303

Temporary Employee � contract through December 29. 2017 with option to extend through 2018

The role of the Enterprise Infrastructure Services (EIS) Switchboard Operator is to respond to inbound calls to the Time Warner general phone number, the Turner Broadcasting general and brand specific public phone numbers such as CNN, and direct callers to the appropriate area. This individual should have customer service experience and the ability to use sound judgement to meet customer inquiries.

Primary Responsibilities:
� Handles high volume of internal and external phone calls, and deliver excellent customer service and professionalism to all inquiries
� Researches both internal and external inquiries, and follow up to resolve incidents to the caller�s satisfaction
� Uses good judgement and knowledge of organization to escalate inquiries appropriately
� Performs some clerical work to support EIS division, (e.g. scanning and filing documents )

Time Warner/Turner Switch board Operator
Hours Mon-Tues 12p � 8p, Weds � Fri 3p � 11p
Location CNN Center, Atlanta, 30303

Temporary Employee � contract through December 29. 2017 with option to extend through 2018

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Reference number US_EN_1_025188_11699365