System Analyst

Adecco is looking for a Systems Analysts to be the primary support resource for troubleshooting and training. Located in North Austin and pay will be determined on experience. Don’t miss out on this opportunity apply now!

General Responsibilities:

  • Perform general administrative duties: create & update user accounts, profiles, passwords, and permissions
  • Maintain current training using classes/seminars
  • Configure, update, and test features and functionality of business systems
  • Monitor system performance and integrity
  • Create, oversee and test security measures
  • Communicate with users when needed
  • Maintain process documentation
  • Follow company policies, regulatory standards (HIPAA), and industry best practices for handling Personally Identifying Information (PII) and Personal Health Information (PHI)
  • Follow and champion the AMBA IT Security Policy

System-Specific Responsibilities:

  • Client Contact Center
    • Create & update user accounts
    • Create & update phone tree (IVR)
    • Provision phone numbers & workstations
    • Work with IT and PMO to set up regular reports
    • Work with InContact / Frontline Services to troubleshoot user issues and act as support liaison
  • Client Agency Management
    • Update Agent hierarchy
    • Set up new carriers for onboarding
    • Work with CSSI/VUE to troubleshoot user issues and act as support liaison
    • Work with VUE and IT team to create and test data integrations, configure awards & promotions, and reports
  • Provide IT Backup support for
    • RingCentral (hosted PBX) and desktop telephones
    • Zoom (teleconferencing and collaboration tools)
    • MS Office 365
    • printers, scanners, door card readers
    • Subscription services (Adobe, Dropbox, Slack, WuFoo)

Qualifications:

  • Education or equivalent industry-related experience
  • Solid background in at least one area: phone system configuration and support, enterprise resource planning system (e.g., PeopleSoft, SAP, similar), helpdesk support, software configuration and rollout, integration with multiple 3rd party systems.
  • Familiarity with access control models and system security
  • Experience with diagnostic, monitoring and analysis tools

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_99_027673_437023