Tampa, FL - LPN - Case Management/Utilization Review - Call Center

Needed: LPN - Case Management/Utilization Review - Call Center opportunities are now available in Tampa, FL through Adecco Medical and Science.

This is a contract opportunity, with a possibility of an extension.

*** Call Center Position which requires an active LPN license.
Make outbound calls to schedule patients for health screening events throughout our Florida and Texas Markets.
Document call outcome on Social Care and Microsoft excel, or the member's electronic Medical chart.
Maintain a minimum daily call count of 80 calls per day and 30% conversion rate.
Assists callers with general contacts including, but not limited to, appointment scheduling, general facility and provider information, general requests, medical records requests and issue resolution.
Verify and update patient information in the clinical information system.
Contact patients to remind of appointments.
Review patient chart (in EMR) to ensure core measures are being addressed and met per protocol and takes appropriate action when they are not, i.e., schedule services.
Contact patients to communicate special outbound call campaign messaging.
Person must be reliable and have case management experience in utilization, and disengaged membership. 3+ years as an active LPN or Registered Nurse in an acute care facility or hospital is preferred.

- Case Management or Utilization Review experience.
- 3 years + as an active LPN/RN in an acute care/hospital setting.
- Proficient in excel is a must.
- Experience with geriatric population.
- Problem solving skills.
- Ability to work independently.
- Longevity with past employers.
- Any prior call center experience.
Shift Start/End Time: Monday – Friday: 8am to 5pm
Dress Code: Scrubs.
Contract Length: May 11, 2020 to July 9, 2020, with the possibility of an extension.

If you are interested in this position, please click APPLY NOW. If you have questions or would like additional information, please apply and we can discuss any questions you may have at that time. While applying, please upload a .DOC or .DOCX formatted resume for our review.

Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.adeccousa.com/candidate-privacy/. The Company will consider qualified applicants with arrest and conviction records.

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Reference number US_EN_2_106405_335457