Tech Support Help Desk

New

Large Manufacturing Company in West Fort Lauderdale Florida needs a Tech Support Help Desk individual to provide the following:

Technical Customer assistance to users regarding use of the software configuration and/or hardware issues. Act as first level of technical support for clients and always portray a positive image of company and products. Guarantee customer satisfaction through quick problem resolution, follow up and excellent service.

REQUIRED SKILLS & QUALIFICATIONS

Communication Skills - Excellent verbal and written communication skills required. The ability to write clearly, succinctly and understandably. The ability to effectively communicate, build a rapport and relate well to all kinds of people. Treats all people with respect, courtesy and consideration. Professional appearance and manner in answering phones.
Technical Knowledge: Training will be provided but must be motivated to learn.

Point of Sale systems and hardward such as barcode scanners, receipt printers, credit card swipes and touchscreen monitors.
Reading wiring diagrams.

Updating Relevant Knowledge – Keeping up-to-date with new company product offerings.
Strong Computer Skills - Proficient in MS Word, Excel, MS Outlook and Internet Explorer.
Time Management - Able to handle large volume of work while meeting established deadlines.
Productivity & Organization - Able to plan and prioritize tasks. Attention to detail in typing and proofing materials, establishing priorities and meeting deadlines. Monitors own work to ensure accuracy and thoroughness.
Ability to multitask - Focus on Quantity and Quality of Administrative work and to follow through on assigned tasks until completion.
Judgment and Decision Making - Considers the relative costs, benefits, impact or consequences of potential actions to choose the most appropriate one. Ability to make decisions in a timely manner.
Customer Service- Knowledge of customer service principles and practices. Manages difficult customer situations & responds promptly to customer needs.
Dependability-The individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
Teamwork - The ability to work effectively and productively with others. Shares responsibility with team members for successes and failures. Evaluating departmental workload requirements and contributing where needed.
Personal Accountability - A measure of the capacity to be answerable for personal actions. Accepts personal responsibility for the consequences of personal actions; avoids placing unnecessary blame on others.
Safety - Practices safe work habits and encourages others to do the same. Identifies ways to improve the safety of the work environment. Knowledge of relevant policies and procedures to promote effective safety operations.

EXPERIENCE / EDUCATION

High School Diploma/GED required
Tech Support, Customer Service or Help Desk Experience required

Knowledge of external Point of Sale devices such as barcode scanners, receipt printers, credit card swipes and touchscreen monitors desired, not required.

  • Apply with Adecco

Reference number US_EN_2_028296_138170