Tech Support

We here at Adecco are looking to help you find your forever job. We have an open position here in New Braunfels, Texas. Please see job description below.
Monday- Friday 8:00am 5:00pm
$16.00 per hour 

JOB SUMMARY:
The overall purpose and general responsibilities of the job.

Responsible for providing technical problem resolution and troubleshooting of security products to customers over the telephone; providing on-site and off-site product training; providing electronic technical support and other related duties as required.

ESSENTIAL JOB FUNCTIONS: The fundamental duties and tasks that define the job.

  • Provides technical and sales customer support services for security products over the telephone and electronically including special applications, EasyKits, competitor cross reference support, guard tour verification and access control software, etc.
  • Create a draft point to point application wiring diagram for special applications and EasyKits including confirmation of operations.
  • Help resolve product related issues including follow through to determine root causes with documentation on a resolution to prevent the price of non-conformance.
  • Reviews and works with installation instructions for new and existing products.
  • Tests and repairs electronic boards, parts, hardware and other manufactured security products using hand tools and power tools/machinery.
  • Ships product parts under warranty and for repair/lost items to customers.
  • Designs demos and creates bill of material for demo products.
  • Reads and works with blue prints, process sheets, operations manuals, schematics and work orders.
  • Attends and sets-up demos for tradeshows.
  • Provides on-site product training to vendors, sales dealers, staff, etc.
  • Maintains logs and reports, such as customer phone logs and repair inventory reports.
  • Evaluates and critiques installation instructions and new products.
  • Performs related duties as assigned.

Provides general and technical information to install and trouble shoot security products.  Conducts product training to small and moderate sized groups.  Communication is primarily through telephone, e-mail, and fax.

Internal Contacts: Frequent contact with co-workers from various departments. 

External Contacts: Continuous contact over the telephone with customers, distributors and sales representatives to resolve technical problems and trouble shoot product installation. 

RESPONSIBILITY: Supervision given, accountability, safety, budgeting, spending authority and confidentiality.

Primary responsibility is to provide technical and customer support services for the installation and use of security products and guard verification products.

DIFFICULTY: Judgment, initiative and decision-making.

Follows established guidelines and procedures in performing essential job functions.

WORKING CONDITIONS: Working environment and other conditions of employment.

Working conditions are primarily in an office environment.

JOB REQUIREMENTS

EDUCATION AND EXPERIENCE: Minimum requirements for formal education and job-related experience.

Associates degree in electronics and/or help desk support technician with windows desktop certification (MSCDST – Microsoft Certified Desktop Support Technician) and 3 years related experience; or an equivalent combination of education and/or related experience.

SKILLS, KNOWLEDGE AND ABILITIES: Utilized in the performance of the essential functions of the job.

  • Knowledge of electronic principles, concepts and testing procedures
  • Knowledge of Microsoft Office, Knowledge Tree, Windows, VM Ware
  • Skill in typing
  • Skill in reading and working with installation instructions
  • Skill in trouble shooting electronic and hardware products
  • Skill in using electronic testing equipment, measuring devices and small hand tools
  • Skill in using various soldering and wiring techniques
  • Skill in performing mathematical calculations
  • Skill in effectively communicating verbally and in writing
  • Ability and willingness to provide customer service
  • Ability to use tact and diplomacy
  • Skill in operating personal computer and other office equipment
  • Skill in organizing, compiling and recording information accurately

PHYSICAL DEMANDS: The physical requirements associated with performance of the Essential Job Functions.

Physical requirements include carrying/lifting 10 to 30 lbs. and occasionally pushing/pulling up to 150 lbs.; visual acuity, speech and hearing; hand eye coordination and manual dexterity necessary to operate telephone, computer keyboard, basic office equipment, and small hand tools/power tools; subject to carrying, lifting, twisting and reaching to perform essential job functions. 

Please contact: Stephanie Frost - Adecco Staffing
830-627-2342

  • Apply with Adecco

Reference number US_EN_1_025334_12260732