Tech Support

  • Location
    Oshkosh, Wisconsin
  • Job type
    Contract/Temp to Hire
  • Salary
  • Category
    Information Technology - Help Desk / Technical Support

Adecco is currently assisting a local client in their search for Customer Technical Support position in Oshkosh, WI. Responsibilities will include answer and process incoming tech support calls, document all customer related issues, follow proper troubleshooting steps, and effectively educate customers on product use. If you meet the qualifications listed below please Apply Now!

This will be a 1st shift opportunity. Pay is $12/hour.

Responsibilities for this Customer Technical Support position, but are not limited to the following:

Answers and processes incoming tech support calls effectively and efficiently to optimize customer experience 

Documents all customer related issues, including creation of tickets, steps and actions taken, and results and resolutions obtained throughout each call

Follows proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern

Escalate issues as needed to other teams within Tech Support and IT groups

Effectively educates customers on product use and assist them in fully utilizing available features to improve office productivity

Maintains effective call ownership by providing timely resolutions, maintaining contact on ongoing issues and managing open items.

Submits knowledgebase articles on a regular basis to update customer and team member education


 Qualified Candidates will meet the following Requirements

Strong verbal and written communication skills for varied audiences; able to explain technical solutions to technical and non-technical team

Basic knowledge of computer hardware, database structure, and networks; with the ability to increase this knowledge.

Working knowledge of Microsoft Windows.

Working knowledge of Microsoft Word, Microsoft Excel and other MS Office Products.

Working knowledge of Microsoft Desktop and Server OS's.

Working knowledge of Animal Health Practice Solutions Software(s) is a plus

Excellent organizational troubleshooting, problem solving, writing skills, interpersonal and communication skills.

Ability to maintain confidentiality

Ability to prioritize, handle stress, and adapt to change.


Adecco provides one of the most comprehensive benefits package in the industry to contract workers.

  • Apply with Adecco

Reference number US_EN_99_026909_11872555