Tech Support

Adecco is currently assisting a local client in their search for Customer Technical Support position.  Responsibilities will include answer and process incoming tech support calls, document all customer related issues, follow proper troubleshooting steps, and effectively educate customers on product use.  If you meet the qualifications listed below please Apply Now!

This will be a 1st shift opportunity.  Pay is $14.50/hour.

Responsibilities for this Customer Technical Support position, but are not limited to the following:

Answers and processes incoming tech support calls effectively and efficiently to optimize customer experience by

Documents all customer related issues, including creation of tickets, steps and actions taken, and results and resolutions obtained throughout each call

Follows proper troubleshooting steps, ask clarifying questions, and discover underlying causes of concern

Escalate issues as needed to other teams within Tech Support and IT groups

 

Qualified Candidates will meet the following Requirements

Strong verbal and written communication skills for varied audiences; able to explain technical solutions to technical and non-technical team 

Basic knowledge of computer hardware, database structure, and networks; with the ability to increase this knowledge.

Working knowledge of Microsoft Windows 2000, XP, Vista, and future upgrades as they are released.

Working knowledge of Microsoft Word, Microsoft Excel and other MS Office Products.

Working knowledge of Microsoft Desktop and Server OS's.

Working knowledge of Animal Health Practice Solutions Software(s) is a plus

Excellent organizational troubleshooting, problem solving, writing skills, interpersonal and communication skills. 

Ability to maintain confidentiality

 

Adecco provides one of the most comprehensive benefits package in the industry to contract workers.

 

Click on Apply Now to be considered for this position or any other related opportunities with Adecco.

 

 

 

 

 

 

 

  • Apply with Adecco

Reference number US_EN_99_026909_380904