Tech Support Representative - Brea

  • Location
    Brea, California
  • Job type
    Contract/Temp to Hire
  • Salary
  • Category
    Information Technology - Help Desk / Technical Support

The tech support representative works directly with customers to answer product questions, make recommendations, troubleshoot issues and provide general assistance regarding all Monoprice products. Techs primary method of communication with customers is online live chat, phone and e-mails.
Within their channel, they are proficient, and excel at identifying issues and coming up with unique solutions. They are to collect data regarding the customer¿s experience with products and issues that arise. Evaluate data collected to identify any escalations that need to be reported to leadership for immediate resolution.

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Reference number US_EN_99_022049_11795835