Tech Support Representative

New
  • Location
    Roanoke, Virginia
  • Job type
    Contract/Temp to Hire
  • Salary
    $17.00/Hour
  • Category
    Information Technology - Help Desk / Technical Support

Adecco is seeking energetic, professional Technical Support Representative Contractors (CTSRs) to work with a local client in Downtown Roanoke, Va.

CTSRs support their core student information system which is a robust, customizable 5,000+ screen software package that allows schools and teachers to log attendance grades and print report cards.  Customers contact the support center when they have an issue with their software and it is the responsibility of the CTSRs to troubleshoot those issues and then either resolve or escalate them.

 As part of this leading edge technical support team, you will participate in providing world-class support to a broad base of users via inbound phone calls. You will provide a unique mixture of solutions-oriented technical support and customer service, resulting in maximum customer satisfaction.

These positions are contract and scheduled from 5/01/2018 – 10/01/2018 Has the possibility to becoming a permanent opportunity.

Responsibilities:

  • Working in a Phone or Email queue to provide application support to customers, pertaining to software functionality, incident resolution and system configuration.
  • Contribute to the overall success of the customer, the support team and the company.
  • Escalates to Tier 2 and Tier 3 Support Engineering to resolve complex support issues.
  • Document and log support issues and subsequent resolution in CRM tool.
  • Create knowledgebase articles to address frequently asked questions.

Skills & Requirements

  • Minimum of 1 year hands-on experience supporting a multi-platform application.
  • Degree or equivalent experience in an IT related field.
  • Familiarity with relational databases such as Oracle and SQL Server preferred
  • Proficiency with MS Office required.
  • Familiarity with two of the following: HTML, CSS, SQL
  • Must be a self-starter, have good organization / interpersonal skills and work well both independently and as part of a team.
  • Superior troubleshooting and analytical skills in conjunction with a structured, systematic approach to problem-solving preferred
  • Dependable, accountable, and professional
  • Strong written and verbal skills
  • Task and detail-oriented
  • Reacts well under pressure
  • Good listener who can manage difficult customer situations
  • Must be available to work anytime between 6am – 6pm/M-F

Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.
 

 

Click on Apply Now to be considered for this exciting opportunity as a Technical Support Representative in Roanoke, VA. 

 

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



  • Apply with Adecco

Reference number US_EN_99_027070_11859973