Technical Analyst

Technical Support Analyst

Adecco is seeking Technical Support Analysts to be responsible for resolving computer hardware and software related issues. Will need to respond to inquiries, assess problems and issues with computer equipment and applications, help users resolve problems and document the resolutions. Will also need to balance technical problem solving, customer service and collaboration with IT team members and end users.

Responsibilities:

  • Provide technical analysis and support for all levels of the organization demonstrating soft and technical skills that contribute to client satisfaction across various networking, computer hardware, software and web-based environments
  • Diagnose, troubleshoot, and resolve problems through interaction with functional partners in a detailed fashion as to completely understand challenges being faced   
  • Solve complex problems and communicate resolutions through interaction with partners using phone, email or chat and provide unambiguously written instructions or technical manuals
  • Transform successful troubleshooting steps and identified workarounds into Knowledgebase articles
  • Provide on the spot training to end users and new hires on system related needs
  • Maintain company asset inventory for PC and MAC devices
  • Install, configure, monitor and support networks, operating systems, software applications, and hardware components
  • Ensure proper communication with customers in a timely manner of changes, problems, and issue resolution
  • Triage and coordinate technical support requests and tasks
  • Monitor performance of technical systems on a regular basis
  • Travel to remote locations based on planned schedule or as needed by the business
  • Perform other duties as assigned

 

Must haves:

  • Excellent communication skills -- Effective communication is key in this role with the ability to collaborate with team members and coworkers.
  • Team collaboration -- must be able to collaborate with team members and co-workers
  • Ability to communicate technical issues to colleagues and customers with a variety of backgrounds.
  • Familiar with Microsoft Service Center Configuration Manager (SCCM) and Active Directory
  • Strong technical knowledge with a focus on Microsoft desktop products: Windows 10, MAC OS, and Office 365.
  • 4 year college or university degree in Computer Science, Business Administration, or related field and/or relevant equivalent experience

 

Knowledge/Skills/Abilities Required:

  • Strong problem-solving skills with ability to listen to the user’s concerns, identify problems and develop plan for resolving
  • Ability to communicate technical issues to colleagues and customers with a variety of backgrounds. Ability to explain issues and fixes in a manner understood by all levels of user knowledge
  • Possesses ability to learn and work on changing and emerging technologies
  • Demonstrated ability to troubleshoot:
    • hardware, operating system and software issues on Windows and MAC machines
    • devices such as printers, tablets, iDevices, barcode scanners, and digital signage
    • network issues from the client up to the switch and IDF
  • Interface with various manufacturing groups to understand issues
  • Support production and office environments
  • Occasional afterhours or weekend implementations and support escalation activities

  • Apply with Adecco

Reference number US_EN_99_177450_1239703