Technical Client Service Rep

Adecco is currently assisting a local client in their search to fill a Technical Customer Service Representative position in Atlanta, GA!  This is a long term opportunity for the right person. If you would like to pursue a great opportunity and enjoy working for a fast paced company, then Apply Now if you meet the qualifications listed below!

The Technical Client Service Rep II, Inventory provides technical support for all inventory related processes and customer support issues to Cox Automotive internal and external customers. This position requires excellent telephone, listening, problem-solving/troubleshooting, and organizational skills along with outstanding reliability and follow-through. The Technical Client Service Rep II, Inventory will provide proactive, knowledgeable, results-oriented service that is enabled by a strong knowledge of the Cox Automotive organization, processes, and technology.
The Technical Client Service Rep II, Inventory is responsible for effectively troubleshooting and resolving vehicle inventory issues and maintaining the quality of data on the Autotrader.com website and corresponding Cox Automotive sites. The Technical Client Service Rep II, Inventory will provide technical support to Dealers, Sales, 3rd party vendors, Customer Support and other Cox Automotive teams. The successful Technical Client Service Rep II, Inventory has the ability to collaborate with our 200+ 3rd party data vendors to troubleshoot and resolve inventory issues for our customers.

Responsibilities
• Daily Communication: Strong written and verbal communication skills are essential for interacting with fellow staff members, management, sales, vendors and Dealers.

• Troubleshooting/ Problem Solving: Resolve issues upon initial contact (i.e. "first call resolution"), whenever possible. The Technical Client Service Rep II, Inventory must demonstrate effective troubleshooting procedures to resolve technical issues with inventory, images and data load processes.

• Order Fulfillment: Manage dealer contracts through the inventory process, including working with third party source vendors to perform initial inventory feed set up for dealers.

• Back to Sales Process: Review resolved requests and confirms if the resolution is valid. Troubleshoot and follow through until a valid resolution is received.

• Multi-tasking: Ability to complete multiple tasks by using multiple systems (Homenet, Dataload, Salesforce, etc) to get to effective and efficient resolutions.

• Reporting: At any time, the Technical Client Service Rep II, Inventory may be asked to distribute any necessary report to the dealer, sales or other internal clients.

• Working Across Teams: Establish and maintain partnerships with ATC service and support organizations, including Dealer Operations, Dealer Support, Product Management, National Accounts, IT, and Sales.

• Product Knowledge: Maintain a strong understanding of Cox Automotives products and data load processes, as well as an understanding of Dealer Management Systems (ADP, Reynolds, etc). Develop or improve on internal systems knowledge.

• Change Management: The Technical Client Service Rep II, Inventory will show the flexibility necessary to adjust to changing duties and responsibilities as the department/company evolves. Additional responsibilities may be delegated to assist the department/company with meeting their objectives.

• Decision Making: Able to take action in solving problems while exhibiting judgment and realistic understanding of issues. Ability to use good reason, even when dealing with ambiguity. Use troubleshooting processes to effectively arrive at decisions.
• Project SME: Works as a Subject Matter Expert (SME) on special projects as needed.

• Additional Responsibilities: Adjusts to changing/additional duties & responsibilities as the department and company changes. Additional administrative duties, such as special projects and tasks, may be delegated in order to assist the department and company, and to help ensure that goals are met.

Qualifications
• Minimum of 4 years work experience in a Technical Help Desk and/or Sales Support environment or bachelors degree in technical discipline or combination of experience and education.
• Ability to work in a fast paced, deadline oriented, multi-task, team environment in which strong attention to detail is expected.
• Knowledge of MS Outlook, Word, Excel, PowerPoint, SQL, UNIX, FTP fundamentals
• Ability to work on cross-functional teams with other staff and departments
• Strong orientation to customer service
• Exceptional interpersonal skills
• Excellent verbal and written communications skills
• Demonstrated technical aptitude with troubleshooting experience.
• Ability to learn quickly and retain knowledge.
• Ability to adapt in a changing environment.
• Bi-lingual is a plus.
• Flexible to work the hours of the department.
• Ability to work in a team-based environment as well as independently.
• Ability to accommodate flexible hours and overtime as needed

Preferred
• Experience with UNIX, SQL, and FTP
• Experience with database support
• Knowledge of the automotive industry is a plus


Adecco provides one of the most comprehensive benefits packages in the industry to contract employees.
 
HOW TO APPLY:
Candidates interested in this Opportunity should apply IMMEDIATELY. DO NOT DELAY. Please click on the “Apply Now” button to fill out your application. If you have any questions, you can contact Kristin Kaiser at kristin.kaiser@adeccona.com
 
***Applicants must be currently authorized to work in the United States on a full-time basis***
 
IMPORTANT INFORMATION:
This position is being recruited for by Adecco’s Service Delivery Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above, however your resume must be received via the “apply now” button included within to be considered.
 
The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.  
 
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Reference number US_EN_99_022862_548218