Technical Complaints Coordinator

  • Location
    Morristown, New Jersey
  • Job type
  • Category
    Call Center & Customer Service - Customer Service

Adecco is currently assisting a local client in their search to fill an exciting Technical Complaints Coordinator role in Morristown, NJ! Apply now if you meet the qualifications listed below!

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POSITION: Technical Complaints Coordinator
LOCATION: Morristown, NJ 07962 (No Remote Work - Must be onsite in Morristown, NJ. (No per diem, no travel reimbursements, or other expenses offered)
DURATION: 12/31/2018/
PAY RATE: Up to $26.00 per hour / Adecco W2 (depending on experience)


POSITION/TITLE: Technical Complaints Coordinator

RATES: $26 max pay rate

This position is in Technical Complaints, part of the Quality organization, located in Morristown, NJ. The position Is responsible for ensuring that product technical complaints, received from various contact centers, are processed in accordance with SOPs, industry and BHC corporate standards, regulations and customer expectations. Products mays include drugs, medical devices and consumer healthcare products.

- Case processing, including triage of cases, data entry, creation of letters to complainants and 3rd party
companies, and secondary review of cases
- Supports the technical complaint process through the administration of complaint sample returns,
complainant follow-up activities, and coordination of investigation close-out
- Interfaces with call centers, investigation sites, various Bayer departments, and complainants as
required, to obtain complete case information


Education Requirement: HS Diploma or Equivalent

Skill & Competency requirements:
- 3+ years work experience preferably in a regulated industry (healthcare preferred)
- Organizational skills, team skills, computer skills – database environment, MS Word/Excel, ability to work in high volume atmosphere
- Strong customer focus, with customer service experience preferred
- Good written and verbal communications skills

- Associates degree in Life Sciences

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

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The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans.
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Reference number US_EN_2_022862_402944