Technical Complaints Coordinator

  • Location
    Morristown, New Jersey
  • Job type
  • Category
    Medical & Science - Regulatory

Adecco is currently assisting a local client in their search to fill an exciting Technical Complaints Coordinator in Morristown, New Jersey! Apply now if you meet the qualifications listed below!

This position is in Technical Complaints, part of the Quality organization, located in Morristown, NJ. The position is responsible for ensuring that product technical complaints, received from various contact centers, are processed in accordance with SOPs, industry and BHC corporate standards, regulations and customer expectations. Products mays include drugs, medical devices and consumer healthcare products.


Supports the technical complaint process through the administration of complaint sample returns, complainant follow-up activities, and coordination of investigation close-out
Interfaces with call centers, investigation sites, various departments, and complainants as required, to obtain complete case information
Case processing, including triage of cases, data entry, creation of letters to complainants and 3rd party companies, and secondary review of cases

Education Requirement

HS Diploma or Equivalent

Skill & Competency requirements

3+ years work experience preferably in a regulated industry (healthcare preferred)
Organizational skills, team skills, computer skills – database environment, MS
Word/Excel, ability to work in high volume atmosphere
Strong customer focus, with customer service experience preferred
Good written and verbal communications skills

Role: Contract
Title: Technical Complaints Coordinator
Location: Morristown, New Jersey 07962
Pay: $26
Start: 6/5/18
Shift: M-F 8am-5pm
Duration: 6 months

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to: Lisbeth Vences at You can also email your most current resume in word format to the email listed.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

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Reference number US_EN_2_022862_403670