Technical Complaints Coordinator

  • Location
    Morristown, New Jersey
  • Job type
  • Category
    Medical & Science - Regulatory

Adecco is currently assisting a local client in their search to fill an exciting Technical Complaints Coordinator role!  Apply now if you meet the qualifications listed below!


POSITION: Technical Complaints Coordinator

LOCATION: Morristown, NJ (Zip 07962)

DURATION: 6+ Months

PAY RATE: $26/hr 

HOURS: 40 hrs per week


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**Must be eligible to work for any employer in the U.S. without sponsorship / no corp to corp or 3rd party contracting arrangement / Adecco W2 only.**


This position is in Technical Complaints, part of the Quality organization, located in Morristown, NJ. The position Is responsible for ensuring that product technical complaints, received from various contact centers, are processed in accordance with SOPs, industry and BHC corporate standards, regulations and customer expectations. Products mays include drugs, medical devices and consumer healthcare products. 

- Case processing, including triage of cases, data entry, creation of letters to complainants and 3rd party companies, and secondary review of cases 
- Supports the technical complaint process through the administration of complaint sample returns, complainant follow-up activities, and coordination of investigation close-out 
- Interfaces with call centers, investigation sites, various Bayer departments, and complainants as required, to obtain complete case information 


Education Requirement:

HS diploma 

Skill & Competency requirements: 
- 3+ years work experience preferably in a regulated industry (healthcare preferred) 
- Organizational skills, team skills, computer skills – database environment, MS Word/Excel, ability to work in high volume atmosphere 
- Strong customer focus, with customer service experience preferred 
- Good written and verbal communications skills 

- Associates degree in Life Sciences


  • Apply with Adecco

Reference number US_EN_99_028082_11834789