Technical Customer Support

New
  • Location
    Minneapolis, Minnesota
  • Job type
    Contract/Temporary
  • Category
    Information Technology - Help Desk / Technical Support




Adecco is currently assisting a local client in their search to fill an exciting Technical Customer Support (Remote) role in Charleston, NC Apply now if you meet the qualifications listed below!

Responsibilities, Qualifications, & Details:
Job Title: Technical Customer Support
Shift: Mon-Fri 8:00am-5:00pm
Location: Charleston, NC(This position requires some travel)
Pay Rate: $20.00

DESCRIPTION
Digital transformation and IoT in the area of food safety and remote monitoring. We are starting with rodents and expanding to digital liquid applicators, insect monitoring, and more.

The Technical Customer Support Intern (TCS) will work directly with customers – primarily in the food safety industry – to ensure proper onsite implementation of Remote Monitoring & Device Technologies.

• Oversee hardware installation, software set-up, and provide training directly to clients and support teams.
• Continue to nurture each customer relationship by providing ongoing training and troubleshooting support, as well as follow-up site visits.
• The TCS will be the customer’s direct point-of-contact, and will coordinate operational service issues by working with various departments within both internal and external network of Licensed Service Providers.
• Complete site visit reports, and consistently provide customer feedback to management. The TCS will make recommendations to management for improving customer satisfaction.
• The TCS will also participate in sales presentations and product demonstrations.
• Travel: is 60%- Both car and air travel


Required Qualifications:

• Undergraduate student; pursuing BA/BS
• Affinity for training and communicating with customers in a professional and timely manner.
• Minimum 1 year of experience in troubleshooting and/or training
• Equivalent experience working in food processing, food safety, or food security will be considered.
• This position may be assigned to an East Coast, Mid-West or West Coast territory

Preferred Qualifications:

• Bachelor’s degree in Food Technology or Science
• Strong effective verbal, written, and interpersonal communication skills, with very strong presentation skills.
• A self-starter and self-learner that is capable of working with limited supervision.
• Service and results oriented with a strong desire to support customers and work as an extension of the sales team to support and close sales.
• Excellent organizational skills with the ability to multi-task, prioritize, and track many activities.
• Strong desire to lead and learn in the area of IoT, DaaS and Business Model Innovation.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Your First & Last name; your phone number; & your email.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled


Adecco is currently assisting a local client in their search to fill an exciting Technical Customer Support (Remote) role in Houston, TX Apply now if you meet the qualifications listed below!

Responsibilities, Qualifications, & Details:
Job Title: Technical Customer Support
Shift: Mon-Fri 8:00am-5:00pm
Location: Houston, TX (This position requires some travel)
Pay Rate: $20.00

DESCRIPTION
Digital transformation and IoT in the area of food safety and remote monitoring. We are starting with rodents and expanding to digital liquid applicators, insect monitoring, and more.

The Technical Customer Support Intern (TCS) will work directly with customers – primarily in the food safety industry – to ensure proper onsite implementation of Remote Monitoring & Device Technologies.

• Oversee hardware installation, software set-up, and provide training directly to clients and support teams.
• Continue to nurture each customer relationship by providing ongoing training and troubleshooting support, as well as follow-up site visits.
• The TCS will be the customer’s direct point-of-contact, and will coordinate operational service issues by working with various departments within both internal and external network of Licensed Service Providers.
• Complete site visit reports, and consistently provide customer feedback to management. The TCS will make recommendations to management for improving customer satisfaction.
• The TCS will also participate in sales presentations and product demonstrations.
• Travel: is 60%- Both car and air travel


Required Qualifications:

• Undergraduate student; pursuing BA/BS
• Affinity for training and communicating with customers in a professional and timely manner.
• Minimum 1 year of experience in troubleshooting and/or training
• Equivalent experience working in food processing, food safety, or food security will be considered.
• This position may be assigned to an East Coast, Mid-West or West Coast territory

Preferred Qualifications:

• Bachelor’s degree in Food Technology or Science
• Strong effective verbal, written, and interpersonal communication skills, with very strong presentation skills.
• A self-starter and self-learner that is capable of working with limited supervision.
• Service and results oriented with a strong desire to support customers and work as an extension of the sales team to support and close sales.
• Excellent organizational skills with the ability to multi-task, prioritize, and track many activities.
• Strong desire to lead and learn in the area of IoT, DaaS and Business Model Innovation.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.

If you have any questions surrounding the application process, please feel free to reach out to: Your First & Last name; your phone number; & your email.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled



  • Apply with Adecco

Reference number US_EN_2_022862_404445