Technical Solutions Engineer - Mobile services

Adecco is currently assisting a local client in their search to fill an experienced Technical Solutions Engineer role in Bethpage, NY 11714

**Must be eligible to work for any employer in the U.S. without sponsorship / no corp to corp or 3rd party contracting arrangement. ***Applicants must be currently authorized to work in the United States on a full-time basis. This employer will not sponsor applicants with the following work visas: H1B, H2B, H4, E3, TN1***

Job Title: Technical Solutions Engineer
Location: Bethpage, NY 11714

Direct Hire Opportunity
Permanent salary: 90 - 100k depending on experience.

The Technical Solutions Engineer will be the point of contact for escalated complaints and technical inconveniences of mobile services with the means to identify a solution and satisfy the needs of the internal and external customers. Responsible for detecting and analyzing inconsistencies in internal systems that affect customers, in order to solve them. Responsible for analyzing the recurrence of similar reported incidents in order to identify patterns and the possibility of emergency situations that might affect the services of the customers with the intentions of preventing them. Serves as liaison between the different specialized technical areas and customer care. Follows up with the specialized technical areas for coordination of solutions to opened cases and for complete and successful closing of such cases under the SLA's defined. Provides feedback to users about their cases and requests and gives an estimated time for solution. Performs other duties as assigned.

• Bachelor or Masters in Industrial, Electrical, Electronic or Software Systems Engineer or similar
• Minimum of 5 years of relevant experience on the telecommunications or technical oriented customer care area.
• Knowledge of Mobile Network Architecture, platforms (HLR, HSS, MME, PGW, PCRF, GGSN, OCS, OTA, IMS). Technologies 3G, 4G, LTE, Voice & Data services, SIM Cards
• Must have a strong understanding of the different nodes of a mobile network and their relations with a customer's services (BSS and Service Network wise)
• Must have Basic SQL query knowledge, GUI Based systems, Office Package, High-Advance Excel skills
• Strong verbal & written communication skills are necessary
• Must be results and customer oriented
• Must have a high reaction and prioritization capacity
• Must have good analytical skills
• Must have the ability to learn

Our client is an Equal Opportunity Employer M/F/Disability/Vet and maintain a drug-free and smoke-free workplace.

**Successful completion of a full background check, drug screening, employment and education verification required upon offer.

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to: Angela Painter,, 631-844-7037

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), and Insurance Benefit Plans.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_407731