Technical Support Agent

  • Location
    Scranton, Pennsylvania
  • Job type
    Direct Hire
  • Salary
    $ 17 - $ 19 / Hour
  • Category
    Information Technology - Help Desk / Technical Support

Adecco is looking for a Technical Support Agent for the next 6 months! This is a great opportunity for college graduates! This position is scheduled to start on Monday, July 23rd so don't hesitate!

The hours are dayshift, 40 hours per week, Monday-Friday, between 7:30am and 5:00pm. This position pays $17-$19 per hour. 1-2 years of experience in the IT field, or formal training/education is required for this position. You also must have reliable transportation, as you will traveling to three different locations between Wilkes Barre and Scranton.

We are looking to engage a Technical Support Agent who will be the initial contact for the user community in a well-established office environment. You will be supporting PCs, mobile devices, printers, scanners, and network equipment for a large agency involved in a technology refresh. This is a great opportunity to build your career with the latest PC technologies.

-Receive and respond to telephone calls for hardware and software related issues to provide end-user support.
-Diagnose and determine nature of the problem.
-Capture all relevant data in ServiceNow and as necessary route incidents.
-Assist with computer deployments including installation of new PC equipment including printers and removal/surplus of outdated equipment.
-Knowledge of networks components and functionality.
-Asset tagging for inventory purposes.
-Test and assist with software installations and computer imaging.
-Assist in the creation of end user documentation.
-Ability to work independently with good communications skills at the managerial and user levels.
Must be able to lift 20-30 pounds. Move cabling above and below the desk area, open and setup new computers and equipment, connect to network, install new application, troubleshoot, customer support, good communication and direction.
Only Qualified Applications Will Be Contacted. Please Apply if you meet the qualifications and are interested in this role.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and free Self-Paced Online Training Courses.
Adecco Group is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_1_022997_11952938