Technical Support Analyst

Adecco is currently searching for a qualified, experienced Technical Support Analyst within the Asheboro/Greensboro area. If you are looking for this type of role, please review the following details to determine if this position is right for you. If you believe this is the role for you, APPLY NOW!!!


JOB FUNCTION

 

  • Configure, install, and repair end-user hardware.
  • Support end users in the use of hardware and software; serve as on-site liaison with the rest of IT and assist with network and telecom administration as needed

 

JOB ACTIVITIES/DUTIES

 

  • Deploy, troubleshoot, and repair end-user devices (PC/laptop, tablet, mobile devices) in primary facility and remote facilities as necessary.
  • Assist end users with hardware, software, and network problems through direct contact and through Help Desk
  • Serve as a primary initial contact for end-user hardware and software problems for users on-site
  • Serve as on-site liaison between end user and IT staff
  • Perform administration of phone and voice mail systems as necessary
  • Work with IT staff to maintain adequate parts and supplies for the support of PCs and printers, UPS units, network hardware, etc.
  • Work with other IT staff to support end users and in the deployment of new applications, systems, and directives
  • Other projects as assigned by Sr. Technical Support Manager

 

JOB REQUIREMENTS

 

Education: Associate Degree or equivalent experience. Thorough knowledge of PC hardware operation and maintenance; in-depth understanding of MS Windows operating system, mobile devices and familiarity with LAN concepts.

Experience: Five years PC and LAN support.

Skills:
  • Ability to diagnose and solve hardware problems, operating system and applications software problems. Ability to configure hardware.
  • Ability to troubleshoot LAN connectivity issues. Ability to work with IT staff to support network devices. Good communication and organization skills important for end-user support.

JOB COMPLEXITY

 

Internal: Heavy contact with end-users on-site for problem resolution and knowledge transfer. Contact with IT staff in other major PCB sites.

External: Contact with software/hardware vendors to resolve issues. Contact with professional peers to remain current in computer field.

Reactive: Troubleshoot end-user hardware and software problems; use available resources to determine appropriate solution; be available in a first-contact role for end-users.

Proactive: Set up end-user hardware/software according to standards to avoid problems, keep spare parts and equipment organized for efficiency.

 

JOB ACCOUNTABILITY

 

Work Structure:

  • Works under direction of the Sr Technical Support Manager in an environment that may require confidentiality.
  • Configures, repairs, and deploys end-user hardware as appropriate for departmental directives.
  • Prioritizes users' requests and responds accordingly.
  • Repairs broken equipment in a timely manner as requests come in.
  • Administers phone system and voice mail (as necessary).

Responsibilities:

  • Responsible for establishing consistent end-user software and hardware environment in keeping with corporate standards; for providing on-going support to end-users; for being available to end-users in a help-desk role (after hours); for being the on-site liaison between users and the rest of IT.

  • Apply with Adecco

Reference number US_EN_99_027934_1225104