Technical Support Call Center Representative

Adecco is assisting a local client in recruiting for a current Call Center Representative job in Blue Ash, OH.  As a Customer Service Representative you will interact with customers via telephone as a technical support specialist. If you meet the qualifications listed below please Apply Now!

Responsibilities for this Technical Support Customer Service Representative you will provide live remote technical support for various hardware and software applications across the organization. You will utilize administrative tools to assist in the providing basic technical support. Troubleshoot and resolve customer-reported issues. Escalate and monitor tickets through IS&S support layers to issue resolutions.

Analyze and determine magnitude of incident, and escalate to management any identified trends affecting customers to reduce overall incidents. 

Fully and accurately document customer interactions using a ticketing system.

Effective verbal communications with customers and stakeholders.

 

Education/Skillset Requirements

 

. High School diploma or GED.
. Strong customer service skills.
. Strong written and oral communication skills.
. Passing score on a selected entry test.

Other Qualifications:
. N/A.

Desired Education/Experience:
. Call Center experience.
. Retail experience.

 

Pay for this position is up to $13.50/hr.

 

 Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.

 

 Click on Apply Now to be considered for this Technical Support Call Center Representative job in Blue Ash, OH or any related opportunities with Adecco.

 

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_99_023412_380852