Technical Support Implementation Rep

New

Adecco is currently assisting a partnering client in their search to fill an Technical Support Implementation Rep role in North New Park Hyde, NY! Apply now if you meet the qualifications listed below!

2 Month Contract thru December 31, 2018
Pay Rate: $15.97 per hour / Adecco W2


The Implementation Rep is responsible for the setup of specific F&I software within our product suite to Dealertrack clientele that are scheduled to be upgraded to our new, Dealertrack uniFI Platform.
They will work directly with the Implementation Lead, and Field Services, to ensure the setups are vetted and verified prior to the Dealertrack client’s upgrade day.

PRIMARY DUTIES AND RESPONSIBILITES

Manage the remote installation of specific F&I Solutions Products.
Ensure that continuous updates, notes and case statuses are kept updated throughout the entire implementation cycle – start to finish
Meet and/or exceed pre-determined service level agreements for installation
Interact cross functionally with other teams to initiate a successful implementation
Keep abreast of new products and functionality enhancements
Foster teamwork and innovative thinking
Meet and/or exceed assigned performance goals for case turnaround and installation


Required Education, Experience, Knowledge and skills

Associate’s Degree preferred and/or equivalent job experience
Minimum of 1 year of experience in a data entry or analytics role
Minimum 1 years of experience in a customer facing role (account management, customer service, sales.) Hands on experience working directly with customer/dealers
Demonstrated experience working closely with a team environment, working cross functionally
Strong organizational and administrative skills with attention to detail. Strong problem solving and decision making skills with the ability to follow through independently.
Strong analytical and communication (verbal and written) skills with a strong work ethic able to manage multiple priorities
Demonstrated ability to self-learn complex subject matter quickly.
Able to identify and implement process efficiencies to meet service targets
Highly developed sense of integrity and commitment to customer satisfaction
Proficiency in Microsoft Excel, Word is a Plus
SalesForce knowledge or experience is a Plus
Strong understanding of the auto industry and how a dealership operates. Background in auto sales, operations and/or Dealertrack is a Plus



***Applicants must be currently authorized to work in the United States on a full-time basis. We’re unable sponsor applicants with the following work visas: H1B, H2B, E3, TN1***

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

RECRUITER: Once candidates have applied, resumes will be screened for review. I will reach out to you if are chosen for the next step in the application process. If you have any questions please feel free to reach out to: Melody Meyer at Melody.Meyer@adeccona.com


IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume for review. For other opportunities available at Adecco go to www.adeccousa.com.

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled





  • Apply with Adecco

Reference number US_EN_2_022862_407385