Technical Support Representative

  • Location
    Depew, New York
  • Job type
  • Category
    Information Technology - Technical Writer

Adecco is currently assisting a local client in their search to fill a Technical Writer role in Depew, NY! Apply now if you meet the qualifications listed below!

Location: Depew, NY
Hours: 8:00am-5:00pm Monday- Friday
Pay Rate: $21+ per hour based on experience
Duration: 6 months


Researches, interviews, writes, and edits technical content for ophthalmic products.
Researches and gathers information to compose technical content - this includes interviewing subject matter experts.
Organizes, develops, and composes clear, concise, and readable technical documents that may include diagrams and flow charts, and graphics that must be captured and sometimes manipulated to support content and delivers documents that meet ISO standards as well as industry technical writing standards.
Assists in development and maintenance of company style guides, templates, and document control.
Learn and use MAX mrp system for documenting product returns, complaints, and determining product information.
Interface with dealers and customers providing high quality and timely technical support and product training.
Attend product meetings and work with product teams to improve instrument quality.
Perform dealer training and travel to dealers, doctor’s office, and trade shows as needed from time to time.
Interface products with computers and learn product operation assembly, and protocol of all products (over time).
Work within the standard office guidelines


Two year technical degree with proficiency to perform effective writing and communication in a professional environment.
Experience editing, manipulating, and modifying graphics integral in ophthalmic documentation.
Experience updating, editing, manipulating, and modifying manuals in its source program (e.g., InDesign, Word, etc).
Willing to attend further education as applicable to meet the requirements of technical support (as needed).
Strong writing background in gathering and composing technical, user, operator, and installation guides; parts and service manuals; training literature; and operating procedures.
Ability to interface with approved translation services for the translation of ophthalmic literature and product software.
Strong organizational and problem solving skills with an ability to work independently

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to: Amanda Shoemaker at

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), and Insurance Benefit Plans.

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Reference number US_EN_2_022862_401346