Technical Support Representative

Adecco is currently hiring a Technical Help Desk Rep in Greensboro NC. 

As a Technical Help desk rep your are the first point of contact for all internal associates. We provide tier one support to an enterprise base of ~40,000 employees with emphasis on call quality standards and first call resolution. Agents should expect to receive calls throughout their entire shift as they would in a call center. We place heavy emphasis on culture and values. We are a work family that strives to help each other on difficult calls as self troubleshooting and the troubleshooting mindset is key to our business role. Any candidate that is not willing to take back to back calls during peak hours, is unwilling to grow their skill set through comprehensive training, or does not appear to be willing to provide a perfect client experience is not an individual we will look to hire. Serve as the initial point of contact for internal client service request calls and manage resolution in accordance with established policies/procedures. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Function as the initial point of contact in receiving client requests for resolution. Employ established processes to ensure an expedient, low effort and high quality resolution to client service requests. 2. Participate in projects as directed by Network Control Help Desk (NCHD) Leadership (e.g. departmental project initiatives, systems or procedural improvement projects). 3. Assist in the development of standard operating procedures and policies in a dynamically changing business environment that will result in high quality client service. 4. Assist management in populating the knowledge based Help Desk systems with problem resolution tips and best practices. Participate in quality assurance and inspection activities, such as client surveys and staff presentations. Required Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Associates degree, or equivalent education and related training 2. Excellent customer service skills and telephone etiquette 3. Ability to comprehend Help Desk/Call Center fundamentals 4. Ability to comprehend Automatic Call Distributor (ACD) systems and trouble ticket processes 5. Excellent time management and organizational skills 6. Fundamental working knowledge of PC hardware and operating systems 7. Fundamental working knowledge of remote access and mobile devices 8. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products  

  • Apply with Adecco

Reference number US_EN_99_027934_374122