Technical Support Representative III

Adecco is currently assisting a local client, the World’s Largest Search Engine, in their search to find a Technical Support Representative III. This is part of an exciting fast-growing project within the Search Engine. This is a temporary assignment slated for 12 months and will sit in New York, NY.

***This role must sit onsite and will not be open to remote candidates.

Key Responsibilities:

· Act as tier-3 support for Android Enterprise technical support issues

· Troubleshoot, identify root cause, and aim to resolve technical support issues

· Triage support issues to relevant engineering teams if appropriate

· Work closely with Android partner and software engineers

· Occasionally hold meetings with customers and partners to discuss support issues

· Help develop internal tools to improve processes and workflows

· Identity potential improvements to AOSP that relate to Android Enterprise

Requirements:

· Bachelor's degree in Computer Science, a related technical field or equivalent practical experience.

· Industry experience in technical support, professional services, engineering, sustaining engineering or systems engineering.

· Experience of MDM and EMM technologies

· Strong troubleshooting and problem-solving ability

· Experience of programming in one or more of these languages (Python, Java, Kotlin, Go).

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 

  • Apply with Adecco

Reference number US_EN_99_025107_452178