Technical Support Representative

  • Location
    Winooski, Vermont
  • Job type
    Contract/Temp to Hire
  • Category
    Office, Clerical & Administrative - Employee Services

Adecco is assisting a local client in recruiting for a Technical Support Representative. In this position you will be both a primary point of contact and technical expert for financial services clients.

Responsibilities for this Technical Support Representative:

* Ensure all incoming phone calls are answered in a timely manner
*Generate work requests/tickets from calls and email completed by the Account Rep
*Coordinate with team members to ensure all work requests are handled within established turnaround times
*Be proactive on requests, problems solve with empathy , and be diligent in documenting needs and solutions.
*Utilize systems and tools per standard operating procedures to ensure consistent data
*Complete all website modification requests to a high degree of quality and accuracy

Qualifications:

* one year in a customer service role, Preferably a technology setting
* Graphic design or web development degree or one year related work experience
*Excellent interpersonal skills, including the ability to communicate articulately both verbally and in writing
*Intermediate knowledge of Microsoft office applications
*Intermediate knowledge of Adobe Photoshop and HTML
*Experience with Email Marketing systems and secure file transfer systems

  • Apply with Adecco

Reference number US_EN_1_020950_11738641