Technical Support Representatives

Adecco is assisting a local client in recruiting for organized Technical Support Representatives in Downtown Duluth, MN.  Positions available are Temporary or Temp-to-Hire opportunities that will give you valuable experience to enhance your career. The next start dates will be in early-mid September. Roles and responsibilities of a Technical Support Representative are providing voice, e-mail, and internet chat support to students and professors, as well as answering questions on function and usage of various online educational products. The ideal candidate is able to multi-task and has exceptional time management skills. Apply Now for consideration!



Responsibilities for this Technical Support Representative job include:



  • -Resolve questions or problems in areas of system configuration/setup, browser/application compatibility, online product functionality and bugs/errors


  • -Resolve technical inquiries by clarifying desired information


  • -Researching, locating, providing information, and forwarding requests to appropriate escalation path


  • -Troubleshooting in order to assist customers with the most accurate and timely response to their technical support issue(s)


  • -Keep equipment operational by following established procedures and reporting malfunctions


  • -Update job knowledge by participating in educational opportunities


  • -Enhance organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments


  • Qualifications:



  • -Customer Focus and Service Skills
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  • -Excellent Verbal Communication Skills

  • -Objectivity, Dependability, Multi-tasking, Computer and online application skills

  • -Education & Experience

  • -High school diploma or equivalent

  • -Preferred candidate must have at least one year of experience in technical support and/or customer service environment.


  • This call center is open 24/7 so many shifts are available Part Time, Full Time, Evenings and Weekends. Compensation is $13 per hour.


    Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.

     

    Equal Opportunity Employer Minorities/Women/Veterans/Disabled


     

    • Apply with Adecco

    Reference number US_EN_99_020956_11991026