Technical Support

Adecco is assisting a local client recruiting for Technical Support jobs in Roanoke, VA

Technical Support jobs require candidates to provides technical support to award-winning K-12 software systems. If you meet the qualifications listed below – Apply Now!

Responsibilities for Technical Support jobs include but are not limited to:

· Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users’ experiences problems with hardware, software, networking and other computer-related technologies

· Recognizes problems, conducts research, provides resolutions and follows up with customers as needed, escalation more complex cases to the appropriate team

· Logs and tracks calls using problem management database and maintains history records and related problem documentation

· Prepares standard statistical reports, such as help desk incident reports

· Consults with programmers to explain software errors or to recommend changes to programs

· May test software and hardware to evaluate ease of use and whether product will aid user in performing work

· All other duties as assigned

Candidates must meet the following requirements to be considered for Technical Support jobs:

· 0-2 years’ prior experience in a technical support role

· Proficient in Microsoft Office suite

· Salesforce experience preferred

· Prior CRM experience preferred

· Strong attention to detail and time management

· Strong oral and written communications skills

· Strong customer service and conflict resolution skills

· Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes

· Associate degree or equivalent work experience

Click on “Apply Now” to be considered for this Technical Support position in Roanoke, VA

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records.

  • Apply with Adecco

Reference number US_EN_99_027070_1327194