Technical Support Specialist I

Adecco is currently recruiting for a Technical Support Specialist in Colchester, Vermont. A full-time or part-time schedule is available. It is a temp-to-hire role for the right candidate.

Description: The position of Technical Support Specialist I (TSS1) is a customer-interfacing role that provides technical support for NOC operations in the areas of service delivery and/or life cycle services on client projects. A TSS1 will work with customers, field operations, vendors, business partners and NOC teams to complete remote testing, troubleshooting and/or service activations.

Responsibilities:

  • Functions as a technical resource in a “Call Center” environment handling a mix of products and customers.
  • Prioritizes and selects workload from task queues based on due dates and project requirements or receive work from incoming calls (call queues).
  • Engages and directs the activities of remote resources to coordinate installation, testing and/or troubleshooting activities.
  • Performs testing regiments required based on the product, equipment and situation.
  • Analyzes test result to assure that customer specifications are met.
  • Ability to recognize performance issues and engage the appropriate resource to initiate course of action to correct and meet customer required specifications.
  • Tracks activities in internal and external ticketing or order management systems including: reading and writing notes on work performed, test data collected, test results and interpretation.
  • Serves as escalation point for site resources, providing direction and assistance as needed.
  • Communicates work activities, issues, and roadblocks to management team and other vested parties, internal and external.
  • Serves as knowledge/expertise resource for customers, field operations, vendors, business partners and NOC teams as needed.

 

Preferred Qualifications:

 

  • Bachelor’s Degree or relevant work experience
  • Excellent verbal and written skills
  • Strong customer service skills
  • Strong attention to detail and situational awareness
  • Ability to build documents using Outlook, Excel and Word
  • Basic understanding of order management and circuit provisioning and testing
  • Understanding of common network records such as: CLRs, DLRs, installation guides, network diagrams, etc.
  • Ability to interpret and make decisions based on graphical data representations and/or test results
  • Interacts with others in a way that gives them confidence in one’s intentions
  • Basic knowledge of LAN devices and topologies
  • Familiarity with CPE configurations and Cisco IOS commands.
  • Basic understanding of networking terms and concepts, such as:
    • Speed/duplex
    • MAC & IP Addressing
    • Latency, Jitter & Packet Loss
    • Address Resolution Protocol (ARP)
    • Class of Service
    • Ping & Trace Route
    • Has a working knowledge of networking and supporting technologies around data and VoIP, at a OSI Layer 1 and a layer 2.
    • Ability to interpret project specific job aids and process documentation.

 

Click on “Apply Now” to be considered for the Technical Support Specialist position in Colchester, Vermont! You can also call us at 802-658-9111 or email at burlington@adeccona.com

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 

  • Apply with Adecco

Reference number US_EN_99_020950_603238