Technical Technician

  • Location
    Tucker, Georgia
  • Job type
  • Category
    Information Technology - Help Desk / Technical Support

Adecco is currently assisting a local client in their search to fill an exciting Technical Technician role in Tucker, GA! Apply now if you meet the qualifications listed below!

Technical Technician – Tucker, GA
1 month (temp - perm)
Monday – Friday 9am – 6pm or 6pm – 3am
$17.00 / hr.

Specific Duties

Assists users who are experiencing any procedural or operating difficulty with the use of IT applications, products or services

Maintains adequate communications with manager and advise of any problems of issues relating to assigned duties

Provides 1-2 level IT support

Acts as lead for front line support interface by accepting incoming requests from users

Records required user and problem information in the Service Request Management System

Establishes the priority of problems and requests to meet the SLO

Determines the most effective manner to resolve the customer’s problem

Escalates higher-level problems to the next level technician

Monitors systems and network status

Works with users to troubleshoot, determine & resolve first and second-level problems

Installs and configures company approved and licensed software

Provides minimal training

Comprehensive use of Remedy to track internal customer requests

Provides resolution of calls to meet SLO

Responsible for timely acknowledgement of tickets

Keeps work log updated

Performs other duties as assigned

Must Have:

High School Diploma or equivalent required

Candidate must be able to work flexible shifts - Two options: 9am to 6pm or 6pm to 3am, M-F - Shift flexibility a must

This can potentially transition to a permanent role

Must be Comptia, Cisco or Microsoft Certification required

Must have 'Dell One' experience

How to Apply: Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities, available at Adecco go to

If you have any questions surrounding the application process, please feel free to reach out to Malisa Castillo at

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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Reference number US_EN_2_022862_404860