Telephone Representative

We are hiring on behalf of Gerber Life Insurance in  Fremont, MI, seeking  an underwriting services associate. The primary function of this position is to process large volumes of insurance applications with a high degree of accuracy.

Daily responsibilities:
* Process, assess, and classify degree of risk represented by a proposed insured on underwritten new business and reinstatement applications.
* Make decisions and take final action on applications in multiple systems.
* Order requirements, review, summarize, and assess requirements including but not limited to financial, exam, laboratory (blood and urine tests), motor vehicle, criminal, and medical records or information .
* Prepare files for Sr. Underwriter review.
* Process policy reviews and rescission's, working with management to determine validity of contract in regards to policy provisions and material misrepresentation.
* Contact customers by telephone regarding applications (provide status, why declined, indicate outstanding requirements, etc.).
* Interact with Sales and Service reps regarding applications (provide status, why declined, indicate outstanding requirements, etc.).
* Reply to phone calls and sensitive situations, answer internet inquiries, process concerns and complaints.
* Assist in training and quality control.

* Excellent verbal and written communications skills
* Quality and Customer Service advocate
* Advanced level of PC skills
* Ability to work in a multi-task environment
* Excellent judgment, problem solving, decision-making and follow-through skills
* Ability and accuracy in analyzing/summarizing detailed information
* Ability to work independently or in a team environment

* High School diploma
* Associate’s degree preferred
* Excellent knowledge of basic business processes, workflow and systems
* Strong/Advanced knowledge of medical conditions and terminology 

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Reference number US_EN_99_023419_610049