Teller/Customer Service Representative

Adecco is assisting a local client in recruiting for a Bank Teller/Customer Service Representative position in Wilmington, NC.  This is a temporary to permanent position.  If you meet the qualifications listed below please Apply Now!

 

Essential Functions:

  • Actively promotes, sells and refers bank and non-bank products and services. Helps to achieve the branch goals through sales, referrals and retention of account relationships.
    • Explains deposit account rules and the proper use of the service.
    • Cross-sells bank and non-bank products/services. Includes all banking products as well as investment products, insurance, and long-term care.
    • Prepares forms necessary to activate or reactivate accounts.
    • Accompanies the client to the teller line for processing of initial deposit if applicable.
  • May provide support to lending function within branch.
  • Attends classes conducted to maintain awareness of bank products, selling referral techniques, compliance and procedures.
  • Maintains a high level of customer service with new and existing customers. Listens to client needs and sells/refers specific products either directly or through other staff members i.e. loan officers, investment representative, etc.
  • Assists in processing Certificate of Deposit's, and IRA's, including acquainting the client with various legal requirements, gathering necessary information and preparing the required documents.
  • Assists customers with phone transfers, wire transfers and stop payments while processing appropriate paperwork.
  • Assist customers requesting entry into safe deposit boxes. Interviews new safe deposit box customers, explaining the use of the box and prepares the contract for authorized signatures. Keys information to JHA system to generate safe deposit bill to client.
  • In the event of the death of a client, pulls various account information from files to initiate holds on accounts, and follows up with the operations center to “flag” security of funds of deceased.
  • Performs various clerical duties, which pertain to the CSR area, which may include weekly/monthly reports specific to the branch.
  • Comply with federal BSA/AML and OFAC regulations and follow internal Bank procedures related to monitoring, processing of transactions and reporting.

 

Basic Qualifications:

  • High school diploma or equivalent.
  • 4 or more years of previous bank experience with a focus on sales and marketing activities
  • Strong understanding of Treasury Management products. 
  • Ability to serve customers in a cordial, tactful and professional manner.
  • Excellent audio, oral and written communication skills to accurately interpret client needs and sell bank products.
  • Excellent visual skills to read reports, screens and process transactions
  • Proficient or must become proficient in Jack Henry, Outlook, Word, and Excel applications.
  • Ability to operate various types of office equipment, which includes but may not be limited to: telephone, copier, computer, and fax machine.
  • Sales oriented to promote sell and refer bank and non-bank products and services.
  • Must maintain confidentiality at all times.

 

  

 

Click on Apply Now to be considered for this – Bank Teller/Customer Service Representative in Wilmington, NC or any related opportunities with Adecco.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

  • Apply with Adecco

Reference number US_EN_99_025825_1205289