Tier 1 Technical Support

  • Location
    Greensboro, North Carolina
  • Job type
    Contract/Temp to Hire
  • Salary
    $ 12 - $ 14 / Hour
  • Category
    Information Technology - Help Desk / Technical Support

Adecco is hiring motivated, talented individuals with a mechanical inclination and an enthusiasm for helping others with their technical issues. This is a Tier 1 support position working with a global, premier client whose North American headquarters are in Greensboro.

The Support Center Tier 1 Specialist will provide help desk support for POS Customers and Authorized Service Contractors (ASC) in an inbound call center setting. Utilizing training and knowledge guides associates will attempt to quickly diagnose the more basic issues in an effort to resolve the call. Previous troubleshooting experience would be a plus in this position.
Candidates must be self-motivated and have demonstrative capacity to find answers and solutions independently. Critical thinking and proficient problem solving skills are required. Professionalism and excellent communication skills are needed for interaction between internal and external customers.

Key Responsibilities
- Provide Operational and Technical Assistance to end-users
-Open, manage and dispatch Authorized Service Contractors
- Manage, monitor and resolve tasks and alarms on a daily
- Manage and resolve emails from a diverse demographic of customers.
- Maintain Department guidelines in regards to average handle time and productivity
- Maintain Department guidelines in regards to call quality and call audit process

Required Experience
- 2-year technical degree (preferred) or equivalent skill set
- Proficient in operating a PC and related business software
- Call Center experience (preferred, but not required)
- Good customer service skills
- Proficient in Microsoft Office programs
- Networking knowledge / experience (preferred)

Candidates will start as a Tier 1 agent, but are expected to advance to a Tier 2 agent within a reasonable amount of time. Candidates must be willing to study and train for this advancement, and should only apply if serious about their career development and growth. Excellent opportunities for advancement and mobility exist for associates who are motivated!

Candidates must be flexible with hours and days available as the call center is open 24/7. THE ABILITY TO WORK SECOND SHIFT IS REQUIRED. All candidates must be able to pass a background and drug screening. This is a temp to hire position.

  • Apply with Adecco

Reference number US_EN_99_024158_11756930