Tier 3 UCCX Engineer Contact Center Support Engineer

You will be configuring and troubleshooting small to medium sized networks and solving product and network problems on a daily basis. The ideal candidate will have Cisco Contact Center technologies: UCCX, Working knowledge of Contact Center applications, etc. Expertise on VoIP protocols including SIP, H.323, MGCP and SCCP. This is a long-term, contract opportunity offering the opportunity to gain a wide breath of experience including UCS, Nexus, UC Applications, etc.)

Login issues with Finesse
• Finesse Realtime Reporting issues
• Phone issues
• UCCX new Script / Script changes
• Creation of new UCCX agents Implementation of new UCCX call center groups
Changes to support existing UCCX call center groups
Creation of training documentation Avaya to Cisco UCCX call center conversion
Support of PCCE/UCCX Lab Opening and resolving Cisco CNS/TAC cases
After hours support for cutover of call center groups
After hours support for system configuration changes UCCX Call Center UCCX IVR
Design/scripting/troubleshooting/support Simple scripting.
No Java / programming needed UCCX Finesse Administration /
Support UCCX CUIC Reporting Administration
Support UCCX System Troubleshooting UCCE
IVR scripting PCCE – ICM Call flow scripting PCCE Finesse Administration
Support PCCE CUIC Reporting Administration
Support PCCE System maintenance troubleshooting CUCM CUCM-UCCX Phone Administration
Support CUCM-PCCE Phone Administration
Support Lab Support PCCE Configuration UCCX Configuration VMware configuration (minimal) Cisco Gateway configuration (minimal)

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Reference number US_EN_99_027950_12016872