Total Loss Advisor

Adecco is currently assisting a local client in their search to fill Total Loss Advisor in Owings Mills, MD!
Total Loss Advisor Job Description

Completing intake information for customer and insurance carrier notification of total loss
Evaluating vehicle values on accounts where the vehicle has been deemed as totaled (damage or theft)
Canceling any additional insurance products that were purchased through the dealership and capitalized in the customer's original loan balance
Faxing any missing documentation to insurance carriers in order to process insurance claims
Completing GAP claims on accounts that have purchased GAP insurance and a deficiency balance remains after the primary insurance settlement has been received
Initiating releasing titles to insurance carriers once settlement funds have been received and applied to the account

This is a phone based position and requires someone to be comfortable on the phones and have previous phone based experience
They really only need to be beginner level with Excel for the Total Loss role since it’s a call center position.
Ideal candidate should possess:

Customer Service/Collections Experience
Escalation/Resolution Experience
Assertive
Strong negotiation skills
Case management experience
Ability to deliver consistent and extraordinary service
High attention to detail (high quality and low error rates)
Ability to work well under pressure/thrives in challenging situations
Willingness to adapt to a high speed pace
Problem solver
Reliable (Comes to work on time and minimal unplanned time off)
Strong work ethic
Ability to manage average handle time
Flexibility
Strong Call Center experience with high call volume Preferred


Dress Code: Casual IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.


If you have any questions surrounding the application process, please feel free to reach out to Yulia Le Good, Yulia.legood@adeccona.com, tel. 631-844-2804

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k) and Insurance Benefit Plans.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled


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