Training Specialist II

Ads Training QA System Specialist 

Duration: 3 months


Project Overview: 
The Ads team is a solution-generating force that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product and Engineering teams within to develop better tools and services to improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh. 

Overall Responsibilities: 
Maintaining content structure and identifying when content needs to be reviewed/updated 
Submit tickets for bugs found in our content or tools 
Troubleshoot and answer technical ticket issues for courses from support 
Provide daily project updates on ongoing setup and maintenance of content 
Quickly resolve technical problems that interrupt learner use and tracking 
Validate and test changes to Evolve content, keeping accurate and detailed test plans and results 
Usability and QA testing content, UI, and content structure to optimize our program for end learners 
Complete special projects to be added as required by the Learning team 

Top 3 Daily Responsibilities: 
The Training QA System Specialist is responsible for the structure, maintenance and troubleshooting of the Learning Management System. This will include the quality testing of new features and functionality prior to launch. 
You will support the team by managing quality assurance for all elearning content that is developed, ensuring that it functions properly to reduce the impact on our external audience. This will include managing the system architecture and content deployment within the system to provide a good user experience and allow for consistent data and reporting. 


Required Skills: 
QA devices and content 
Analytical and detail-oriented 
Excellent listening and communication skills (written and verbal). Strong judgment with a positive attitude 
Self-starter with the ability to work independently and on multiple initiatives in a fast-paced, constantly changing environment 
Technical Background experience with troubleshooting 

Nice to have Skills (not required): 
Learning management system (LMS) experience (Intellum preferred) 
QA testing experience and documentation 
Proficiency in Microsoft Office Suites
HTML Coding & HTML5 Knowledge 
Experience with training industry standards (SCORM / AICC) 
Usage of both PC and Apple products


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Reference number US_EN_99_025107_11690572