Transportation Network Controller

  • Location
    San Jose, California
  • Job type
    Contract/Temporary
  • Salary
    $ 20 - $ 23 / Hour

Our Client "The Largest Search Engine In The World" is looking for a Transportation Controller (AKA Dispatcher)

 

Role: Transportation Network Controller Overview:

 

On the Express Central Transportation team, you will be in the front line using internal tools to ensure day to day operations run smoothly. The role will involve extensive amount of communication with various cross functional internal teams and carrier partners with the goal of ensuring on-time delivery SLAs are met. Additionally, you will have the opportunity to shape future tools by identifying opportunities and suggesting new features. You will also be able to build reports, analyze issues and brief various XFN teams on general operational health and highlight performance gains/opportunities during periodic performance review meetings.

 

Tasks and Responsibilities:

-Use proprietary internal tools to manage transportation network consisting of day to day pickup and delivery operations across all markets.

-Liaise and communicate extensively with carrier partners, fulfillment, customer service and other operations teams both internally and externally.

-Ability to make time sensitive business decisions and follow various/dynamic standard operating procedures

-Escalate customer impacting and high level issues to leadership teams in a time bound environment

-Identify trends in the operations and root cause any issues, log all relevant information, compile data and create daily/weekly reports

-Recap performance metrics to broader XFN teams in daily/weekly/monthly meetings and provide relevant insights/details

-Partner with other XFN teams to root cause issues and implement simple yet sustainable solutions and procedures

-Develop and improve systems and tools used to manage the operations

-Assist in leading, training and on-boarding team members on key role responsibilities

-Adhere to and assist in putting together best practice protocols for ever evolving tasks and iterative tools being rolled out

 

Qualifications:

-Bachelor's Degree Highly Preferred

-Thrives in a fast paced work environment

-Minimum of 2 years of relevant work experience

-Excellent interpersonal, time management and organizational skills

-Proactive and open communication (written and verbal), ability to ask questions and vocalize concerns

-Basic analytical and technical abilities within Google sheets and/or Microsoft Excel

 

Requirements:

-40 hr work week at office location

-Flexible hours between (7am-11pm) including working on weekends ( daily 8 hr shifts)



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Reference number US_EN_99_022211_11615328