TX Executive Administrator Customer Service 650834

Adecco is currently assisting a client in their search to fill an Executive Administrator role located in Plano, TX! If you would like to pursue a great opportunity, then Apply Now if you meet the qualifications listed below.

POSITION: Executive Administrator

LOCATION: Plano, TX

DURATION: 12 months

PAY RATE: $15.27 p/hr

HOURS: Monday – Friday 8AM – 6PM

Essential Functions/Responsibilities:

The Executive Administrator will ensure all issues are handled appropriately and expeditiously. They will provide accurate information for the updating and maintenance of TeamConnect, the repository for inbound and outbound correspondence, and the production of month end reports.

70% Duties:

Acting as the “Office of the President”

· Responding to inbound correspondence and complaints

· Responding to online complaints filed on the Better Business Bureau (BBB) website

· Accepting inbound phone calls from various internal and external channels (customers and dealers)

· De-escalating calls and offering solutions to customers in a timely manner (credit disputes, questions about getting late fees waived, additional lease fees, etc.)

· Assisting the Enterprise Compliance team with research for responses to the Consumer Financial Protection Bureau (CFPB)

20% Duties:

· Assist to align departmental complaint handling objectives with the Customer Service Centers for consistency of operations

10% Duties

· Work on special projects as assigned

  • Must Have:
  • 5+ years of experience in a Customer Service environment in a financial or banking services industry
  • Superior communication and customer service skills with a diverse audience
  • High level of confidence, as this resource will be working directly with the President of the company, as well as other high-level executives, so must be very comfortable and not get nervous or intimidated
  • Be firm but friendly with customers via phone and email (sometimes speaking to dealers as well)
  • Strong analytical and organizational skills
  • Must be detail oriented and able to multi-task
  • Works well independently and in a team environment
  • Able to meet deadlines in a fast paced, high compliance area adverse
  • High School Diploma

· Proficient with Microsoft Office products (Word, Excel, Outlook, Lync)

  • Preferred:
  • Systems: Salesforce, TSO HOST, TeamConnect, Datashare, DMS, Western Union, RightFax, NICE Engage, Title Explorer, Avaya, SharePoint, AutoIMS, DST Customer Portal
  • Understanding of Compliance laws (CFBB & BBB)
  • Compliance experience
  • Legal understanding a big plus, as this resource will be working closely with the Legal department and attorneys

***Applicants must be currently authorized to work in the United States on a full-time basis. We’re unable sponsor applicants with the following work visas: H1B, H2B, E3, TN1***

How to Apply : Click on “Apply Now” to be considered for this position or any other opportunities with Adecco.

Once candidates have applied, resumes will be screened for review. I will reach out to you if are chosen for the next step in the application process. If you have any questions please feel free to reach out to:

Recruiter: Symone Fields

Email : symone.fields@adeccona.com

IMPORTANT: This position is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the “apply now” button to submit your resume for review. For other opportunities available at Adecco go to www.adeccousa.com .

The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.

Equal Opportunity Employer Minorities/Women/Veterans/Disable d

  • Apply with Adecco

Reference number US_EN_99_022862_11994268